Pollo Tropical

3.9
4093 reviews
Get DirectionsCallWebsite

Business Details

8708 Vineland Avenue, Orlando, FL
32821, United States
(407) 560-8304
https://locations.pollotropical.com/fl/orlando/8708-vineland-avenue
GoogleFacebook

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
8708 Vineland Avenue, Orlando, FL
32821, United States

Hours

Reviews

3.9
4,093 reviews
5 stars
2,115
4 stars
822
3 stars
414
2 stars
202
1 star
540

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers praised the friendly and attentive service, particularly highlighting staff member Sally for her exceptional customer care.

Food Quality

While some reviews noted delicious and fresh food, others expressed disappointment with the quality and portion sizes, indicating inconsistency.

Cleanliness Issues

Several customers reported unsanitary conditions in the restaurant, including dirty tables and restrooms, which negatively impacted their dining experience.

Order Accuracy

There were multiple complaints about incorrect orders and slow service, suggesting a need for improvement in order management.

Value for Money

Customers had mixed feelings about the pricing, with some feeling the food was worth the cost while others found it expensive for the portion sizes.
  • CA
    Carla Arp
    2 days ago
    4.0
    We usually love this place. This particular visit the chicken was over cooked or I would have given 5 stars.
  • HG
    Henrique Carvalho (Grande)
    Nov 16, 2025
    3.0
    There was simply a lot of dirt on the floor and tables. The tables were dirty and sticky. Today 11/16/25
  • DD
    Daniel
    Nov 11, 2025
    5.0
    Food and service were great!
  • MA
    Maria Valeria Aguilera
    Nov 8, 2025
    1.0
    El peor pollo tropical de Florida, tardan demasiado para una orden completamente estupida, pedí unas salsas nunca la entregaron, la manager super mal educada y te cierran la puerta del drive thru como si les molesta que pidas algo que ellos no te entregaron en la orden. No es la primera vez que paso una rabia en este lugar les di el beneficio de la duda pero sinceramente no pierdan su tiempo en este lugar. Pésimo servicio
  • KG
    Kelvin Gonzalez
    Oct 21, 2025
    5.0
    Excelente atención de Sally una atención muy especial! Una chica muy amable
Read more reviews on Google

Frequently Asked Questions About Pollo Tropical

What are the operating hours of Pollo Tropical on weekdays?

Pollo Tropical is open from 10:30 AM to midnight (12:00 AM) from Monday through Friday.

Does Pollo Tropical offer delivery services?

Yes, Pollo Tropical offers delivery. You can order online through their delivery website.