Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
4,132 reviews
5 stars
2,134
4 stars
831
3 stars
418
2 stars
204
1 star
545
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as dry chicken, undercooked items, and missing ingredients.
Service Issues
Many reviews highlighted slow service, incorrect orders, and poor customer service experiences.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.
Positive Staff Interactions
Despite the issues, some customers praised specific staff members for their friendly and attentive service.
- JCJorge CastroJan 2, 20261.0Acabo de comprar unas yuca bites y tienen el aceite rancio, ya lo devolví, por favor tengan mas cuidado con la elaboración de alimentación.
- PBPatricia BauJan 1, 20263.0La comida es buena, pero deben tener cuidado con el pollo, es muy desagradable que le de una pieza de pollo con plumas, y tardan mucho para entregar la comida. Estoy de visita en Orlando, la primera vez me encantó como estaba el pollo y por eso regresé, y me encontré con este pollo con pluma y le faltaba un poco mas de cocción.
- JBJose BritoDec 29, 20254.0Muy buen sabor del pollo, lastima que no había salsa de curry
- KAkimer arrietaDec 23, 20251.01 hora esperando un pedido y la atención más mala del mundo aparte . Supuestamente no tienen pollo había que esperar que llegara.
- AMAnthony MarreroDec 17, 20251.0How do I order two chicken tropichops and both of them are missing chicken? I drove a long way to get this food and to get home and have my food missing the main ingredient is very frustrating. Check the customers food before sending it out. Would not recommend this location
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical on weekdays?
Pollo Tropical is open from 10:30 AM to midnight (12:00 AM) from Monday through Friday.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery. You can order online through their delivery website.
Where is Pollo Tropical located?
Pollo Tropical is located at 8708 Vineland Avenue, Orlando, FL 32821, USA.
Does Pollo Tropical accept major credit cards?
Yes, Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards.
Is Pollo Tropical suitable for families and children?
Yes, Pollo Tropical welcomes families and children, offering a children's menu and high chairs.
Does Pollo Tropical have outdoor seating and parking?
Yes, Pollo Tropical provides outdoor seating and free parking lot for customers.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, and restroom facilities.
What nearby dining options can customers visit before or after Pollo Tropical?
Nearby dining options include Mexas Tacos for Mexican food, Carrabba's Italian Grill for Italian cuisine, and CiCi's Pizza Orlando for pizza lovers.
Are there any nearby amenities that can assist customers visiting Pollo Tropical?
Yes, Vineland Gas Station and Shell gas stations are nearby for fuel, and Western Union offers financial services close to Pollo Tropical.
What entertainment or relaxation spots are near Pollo Tropical?
Customers can enjoy nearby activities at iXescape Room Orlando for an escape room experience or relax at Magic Nails and Day Spa.