Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
2,566 reviews
5 stars
1,429
4 stars
487
3 stars
254
2 stars
116
1 star
280
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the attentive and friendly service from staff, particularly highlighting managers like Miguel and Sherly.
Food Quality
The food received mixed reviews; while many enjoyed the flavors and freshness, some reported issues with overcooked items and incomplete orders.
Cleanliness
Customers consistently noted that the restaurant was clean and well-maintained, contributing positively to their dining experience.
Order Issues
Several reviews mentioned problems with online orders, including long wait times and incorrect items being received.
- SCSweet Candy3 days ago5.0They are so nice the sweetest kindness patient Poeple and the food is so fresh thank you so much thank you
- DVdonney valenciaJan 2, 20265.0Primero que todo quiero decir que este pollo tropical es diferente a todos los que e ido porque desde el principio te atienden muy bien el joven de la caja que nos atendió de nombre yonser fue muy amable muy atento nos dió opciones para elegir y nos explicó muy bien el menú y supimos de nuevos platos que no sabía que existían la comida llegó a tiempo y el la temperatura adecuada la manager de nombre Sherly se acercó a las mesas para ver si todo está a bien cosa que frecuentemente no pasa en pollo tropical vendría mil veces más por su servicio y atención, y lo más importante el sitio estaba muy limpio.
- LGLeonida Kampanis GilDec 24, 20255.0Muy buena atención, personas increíbles en la atención, la comida agradable y saludable, sanitariamente los baños limpios al igual que el lugar. recomendado al 100%
- RSRobert SmallDec 23, 20251.0Very disappointed! Place an online order and had to wait over 20 minutes when I got there. I went through the drive-through and a told me to come back. I came back the second time and then he told me to pull forward as they didn’t want their timer to keep waiting at the window. All in all it took me about 35 minutes to get an online order that said it would be ready in 10 minutes.
- LPlorena parraDec 21, 20255.0Cada vez que voy a Florida no puede faltar una parada en Pollo Tropical. Me encanta porque donde vivo no hay y siempre lo disfruto como un pequeño gusto especial. El pollo es sabroso, las salsas deliciosas( en especial la de cilantro que me recomendó la señora muy amable que allí trabaja )me trae ese sabor caribeño que tanto extraño.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Orlando?
Pollo Tropical in Orlando is open daily from 10:30 AM to 11:00 PM, with extended delivery hours until 11:30 PM.
Does Pollo Tropical in Orlando offer delivery and online ordering?
Yes, Pollo Tropical offers both delivery and online ordering. You can order delivery through their website at https://order.pollotropical.com/menu/pollo-tropical-semoran-blvdorlando-fl?handoff=delivery.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban cuisine and other Latin American dishes, with a focus on fresh 24-hour citrus marinated chicken.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards, as well as debit cards and mobile NFC payments. Cash is not required.
Is Pollo Tropical family-friendly and accessible for children?
Yes, Pollo Tropical welcomes families and children. The restaurant offers a children's menu and has high chairs available.
Does Pollo Tropical have seating options and accessibility features?
Yes, Pollo Tropical offers seating both indoors and outdoors, has wheelchair accessible entrance, parking, seating, and restrooms, as well as free parking.
Are there any nearby restaurants around Pollo Tropical where visitors can explore different cuisines?
Yes, nearby restaurants include Chuy's (Tex-Mex), Cheddar's Scratch Kitchen (American), El Rinconcito Restaurant & Bar (Mexican/Latin American), Habibi Healthy Lebanese Food, and Buffalo Wild Wings (sports bar with chicken wings).
What nearby parking options are available for visitors to Pollo Tropical?
Visitors can use nearby parking options such as WallyPark Airport Parking, Xpress Airport Valet Parking, and 5601 Butler National Drive Parking, which provide convenient access to Pollo Tropical.
Are there places nearby Pollo Tropical for pet owners who need services?
Yes, Pet Paradise Orlando nearby offers pet boarding, grooming, sitting, and retail services, which could be convenient for pet owners visiting Pollo Tropical.
Does Pollo Tropical in Orlando have any special holiday hours?
Pollo Tropical in Orlando is closed on December 25, 2024, for the holiday. Regular hours apply on other days.