Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
2,543 reviews
5 stars
1,412
4 stars
485
3 stars
253
2 stars
117
1 star
276
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the attentive and friendly service, particularly highlighting the efforts of managers like Miguel and staff members like Alton and Raquel.
Food Quality
The food received positive feedback for being delicious and fresh, although there were some complaints about portion sizes and specific items.
Cleanliness
The restaurant was frequently noted for its cleanliness, contributing to a pleasant dining experience.
Customer Complaints
Some customers reported issues with order accuracy and customer service, particularly regarding refunds and handling of complaints.
Overall Experience
Despite some negative experiences, many customers expressed a strong desire to return, citing the overall positive atmosphere and quality of food.
- NNNicole Nieto2 days ago5.0Restaurant was clean and food was served super quickly and tasted great. Josefina was super kind and helped us order quickly and efficiently!
- RCRaymond W. CardonaNov 3, 20255.0Very attentive staff the day I was there.
- SSSteven SanchezNov 2, 20255.0Josefina was very courteous and location is very clean. Perfect quick stop!
- AMalejandro molinaOct 30, 20255.0Están atiendo en todo y muy buena la comida
- MMM MOct 13, 20251.0Yo compre y me cobraron extra por un 1/4 de pollo que era demasiada pequeña y no es justo pagar 14 dólares por un servicio tan malo . La persona que está en la registradora es bien fresca y habla como si le estuviera regalando la comida a uno ya es la 2 vez que pasa no recomiendo esta locación
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Orlando?
Pollo Tropical in Orlando is open daily from 10:30 AM to 11:00 PM, with extended delivery hours until 11:30 PM.
Does Pollo Tropical in Orlando offer delivery and online ordering?
Yes, Pollo Tropical offers both delivery and online ordering. You can order delivery through their website at https://order.pollotropical.com/menu/pollo-tropical-semoran-blvdorlando-fl?handoff=delivery.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban cuisine and other Latin American dishes, with a focus on fresh 24-hour citrus marinated chicken.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards, as well as debit cards and mobile NFC payments. Cash is not required.
Is Pollo Tropical family-friendly and accessible for children?
Yes, Pollo Tropical welcomes families and children. The restaurant offers a children's menu and has high chairs available.
Does Pollo Tropical have seating options and accessibility features?
Yes, Pollo Tropical offers seating both indoors and outdoors, has wheelchair accessible entrance, parking, seating, and restrooms, as well as free parking.
Are there any nearby restaurants around Pollo Tropical where visitors can explore different cuisines?
Yes, nearby restaurants include Chuy's (Tex-Mex), Cheddar's Scratch Kitchen (American), El Rinconcito Restaurant & Bar (Mexican/Latin American), Habibi Healthy Lebanese Food, and Buffalo Wild Wings (sports bar with chicken wings).
What nearby parking options are available for visitors to Pollo Tropical?
Visitors can use nearby parking options such as WallyPark Airport Parking, Xpress Airport Valet Parking, and 5601 Butler National Drive Parking, which provide convenient access to Pollo Tropical.
Are there places nearby Pollo Tropical for pet owners who need services?
Yes, Pet Paradise Orlando nearby offers pet boarding, grooming, sitting, and retail services, which could be convenient for pet owners visiting Pollo Tropical.
Does Pollo Tropical in Orlando have any special holiday hours?
Pollo Tropical in Orlando is closed on December 25, 2024, for the holiday. Regular hours apply on other days.