Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Customers generally enjoyed the food, noting it was tasty and well-prepared, though some mentioned issues with portion sizes and cooking quality.
Customer Service
Service quality varied; while many praised friendly and attentive staff, others reported poor service and unprofessional behavior.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the bathrooms and dining area, indicating a need for improvement.
Order Accuracy
There were multiple complaints about incorrect orders and forgotten items, suggesting inconsistency in order fulfillment.
JC
Jose Chapardy
4 days ago
5.0
Juny was very attentive,great service with a smile.Fresh chicken
CP
Cameron Price
Feb 6, 2026
2.0
I order mobile and in person here at least once a week for the past 6 months. Literally every mobile order never has the drink included ( drink was ordered and on the bag receipt) and when I ask for the drink they argue. Also half the time my mobile order meal is not what I ordered or contains some of what I ordered and mix matched food.
JS
Jahkai Saunders
Jan 27, 2026
1.0
Hello tonite i come threw drive every nite they should no my order by now n the white half chicken wasn't done i like it well done crispy skin n beans was watery they mess my dinner up I'm tryna to call them but ai on the phone this ridiculous if this keep happening i go to a nother one i like polo since they been opened so .i go wed n will let them no they mess my food up tonite
BC
Bernie Cuadra
Jan 24, 2026
4.0
Ordered several wraps which were great like most times, but they forgot my dessert. I had to go back for it. They apologized and have my item.
DD
Daniel
Jan 19, 2026
5.0
Muito boa comida para sair do tradicional fastfood. Os pratos são bem servidos com arroz, feijão preto, proteína (carne ou frango) e um pedaço de pão. Fomos em três pessoas e dois pratos são suficientes. Com uma bebida a refeição, para todos, sai por volta de U$25,00.