Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.6
2,038 reviews
5 stars
873
4 stars
397
3 stars
231
2 stars
108
1 star
429
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, highlighting the grilled chicken, fresh salads, and flavorful black beans, though some noted issues with portion sizes and food temperature.
Customer Service
Service quality varied significantly; while some staff received praise for being friendly and attentive, others were criticized for being lazy or rude.
Cleanliness
Multiple reviews pointed out cleanliness issues, particularly in the bathrooms and dining area, which detracted from the overall experience.
Management
New management appears to have made positive changes in customer service and food quality, but inconsistencies remain across different staff members.
- LBLizzay BJan 1, 20265.0Got out from Epcot feeling a bit hungry and when we looked around for charging our car we saw Pollo Tropical not far from it. The cashier it was Anaili at the time and she was friendly and patience 👍🏻 Ordered to go 2 order of 1/4 grilled chicken with rice and beans to take to our hotel. Everything was good me and my husband we’re both really enjoyed the meals. For my opinion this definitely better than McDonald’s, Wendy’s or Burger King.
- SSS GANDHI (SONNY)Dec 22, 20252.0I believe compare to employees at some other POLO tropical were better than here. . Employee is very important for making a good food and providing friendly service which creates a happy atmosphere in the restaurant. I believe that was lacking.
- JKJ KaurDec 16, 20255.0The salad greens were fresh and crisp. Love the dressings. New tostones are delicious. I am a fan of the black beans - creamy and flavorful! I'm happy too that they have grilled chicken options so you can eat healthy here. Service is quick too.
- JEJasmine EDRSDec 16, 20255.0Fresh, tasty salads. Crispy tostones. And the best creamy black beans!
- BCBridgette CohenDec 9, 20253.0The staff seemed very lazy. The only person working was the manager and the woman cleaning the lobby. It was hard to sit back and watch her do it all. The prep in the kitchen was leaning between customers. We waiting a good 5-7 min taking our order at the counter. While they all looked at us. Never spoke or said anything. The food was hot and good. But this location needs new staff
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical at 4085 Millenia Blvd, Orlando?
Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM.
Where can I order Pollo Tropical's menu online for delivery?
You can place delivery orders online at https://order.pollotropical.com/menu/pollo-tropical-millenia-blvdorlando-fl?handoff=delivery.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American-inspired dishes, including their signature grilled chicken and mojo roast pork.
What are Pollo Tropical's physical address and phone number?
The restaurant is located at 4085 Millenia Blvd., Orlando, FL 32839. The phone number is +1 407-248-3080.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments.
Does Pollo Tropical offer dine-in and takeout services?
Yes, Pollo Tropical offers dine-in seating as well as takeout and delivery services.
Is Pollo Tropical suitable for families and children?
Yes, Pollo Tropical welcomes families and children and has a children's menu and high chairs available.
Which nearby fast food restaurants can I find close to Pollo Tropical?
Near Pollo Tropical at 4085 Millenia Blvd, you can find McDonald's, Wendy's, Zaxby's, Panda Express, and Chipotle Mexican Grill.
Are there any nearby medical facilities in case of emergencies near Pollo Tropical?
Yes, HCA Florida Millenia Emergency and Millenia ER, a Department of Osceola Regional Medical Center, are nearby in case of emergencies.
Where can I shop or visit entertainment venues near Pollo Tropical?
Nearby you can visit Millenia Mall Bridge, The Container Store, Victoria's Secret, TGI Fridays for dining, and Jared jewelry store for shopping.