Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,359 reviews
5 stars
636
4 stars
269
3 stars
151
2 stars
82
1 star
221
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some meals being flavorful while others were dry or poorly prepared.
Service Issues
Multiple reviews highlighted poor customer service, including incorrect orders, rude staff, and long wait times.
Portion Sizes
Several customers expressed dissatisfaction with portion sizes, stating they were too small for the price.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions in the restaurant.
- LBLizzay BJan 4, 20265.0I was at this location few mins after they just open. Wanted to take with me before I leave Florida. Ordered whole chicken only and requested dark meat. The lady that assisted me at the time was Samayra and Doris (if I read the name tag correctly) and they’re both was wonderful.
- ACAndrew ChristmanDec 27, 20255.0Always a favorite.
- JJJo JoDec 7, 20251.0I’m not sure this place deserves any stars🤦🏽♂️ Not sure if it’s the people or the ingredients but everything combined was complete vomit! 🤮 I will spend the little bit of money that I have on Chinese restaurants or Italian restaurants or even Mexican restaurants or fast food restaurants or taco trucks or food trucks or even convenience store chicken or even pizza places, but I will not spend my money on an establishment that treats me with no respect for my money: The portion they serve you are meant for skinny people . Most people are fat or chunky or big bone , stop pretending that we eat like skinny people 🤐 The enticement is completely gone never again will I be bamboozled by this so-called food establishment?🤬 Not even JC could bless this place; I shall go back to my all-time favorite , Golden corral where they feed me plenty!🌭🍔🍟🍕🍖🍗🥩🧈🥞🧇🥓🥨 Yes, I must confess that I am a large fat human, but God made me in his image.
- PPPhatGyrlSnoopNov 16, 20253.0Not sure if each location is different but the chicken had no flavor, the rice was dry and gooey at the same time and this is the 1st time I was given a roll instead of plantains. The staff was nice and the place was clean but I did not enjoy food.
- MNMarlan Dayana NovellasNov 15, 20251.0M Quiero reportar una situación con mi orden reciente. El plato llegó con porciones extremadamente pequeñas, el arroz regado y en muy poca cantidad, y la carne parecía seca y descuidada. Además, el pan llegó aplastado y duro. Honestamente, la presentación y la calidad están muy por debajo de lo que uno espera de Pollo Tropical. Pagué por un plato completo y fresco, y lo que recibí no se parece en nada a eso
Frequently Asked Questions About Pollo Tropical
What are the opening hours for Pollo Tropical in Orlando?
Pollo Tropical is open daily from 10:30 AM to 11:00 PM.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online through their delivery page.
What types of payment does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, mobile NFC payments, and credit cards. Cash-only payments are not required.
Does Pollo Tropical have vegetarian and children's menu options?
Yes, Pollo Tropical serves vegetarian dishes and has a children's menu available.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrances, parking, seating, and restrooms.
Can I dine in or order takeout at Pollo Tropical?
Yes, Pollo Tropical offers dine-in seating including outdoor seats, as well as takeout and delivery options with curbside pickup available.
Does Pollo Tropical have catering services?
Yes, Pollo Tropical offers catering services for events and gatherings.
What are some nearby places to Pollo Tropical that I might visit?
Nearby places include KeyMe Locksmiths for locksmith services, Denny's for breakfast and brunch, and Smashburger for additional fast food options.
Is there convenient parking available near Pollo Tropical?
Yes, Pollo Tropical provides free parking lots that are wheelchair accessible for customer convenience.
If I'm visiting Pollo Tropical, what nearby attractions or services might I find useful?
You can visit Jenny Craig Weight Loss Center for health and medical services, or try Adventures in Florida for canoe and kayak rentals and amusement park activities.