Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
1,346 reviews
5 stars
630
4 stars
266
3 stars
149
2 stars
80
1 star
221
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the flavors while others reported issues with overcooked or undercooked items.
Service Issues
Frequent complaints about incorrect orders, poor customer service, and staff attitudes.
Pricing Concerns
Customers expressed dissatisfaction with portion sizes and perceived high prices for the amount of food received.
Cleanliness
Some reviews highlighted cleanliness and a pleasant dining environment, while others reported unsanitary conditions.
Positive Experiences
Several customers praised specific staff members for their excellent service and expressed a desire to return.
- MHMaryna Diadyk- Holland6 days ago5.0Great 👍 I love the chicken and rice. The cashier is so sweet, it’s my first time here and I love it 🥰 everything is clean.
- PPPhatGyrlSnoopNov 16, 20253.0Not sure if each location is different but the chicken had no flavor, the rice was dry and gooey at the same time and this is the 1st time I was given a roll instead of plantains. The staff was nice and the place was clean but I did not enjoy food.
- MNMarlan Dayana NovellasNov 15, 20251.0M Quiero reportar una situación con mi orden reciente. El plato llegó con porciones extremadamente pequeñas, el arroz regado y en muy poca cantidad, y la carne parecía seca y descuidada. Además, el pan llegó aplastado y duro. Honestamente, la presentación y la calidad están muy por debajo de lo que uno espera de Pollo Tropical. Pagué por un plato completo y fresco, y lo que recibí no se parece en nada a eso
- MFMartha FerreiraNov 13, 20255.0Delicious food, well cooked chicken, love the black beans. The family meal feed my entire family
- IVis “Lizma” ValdiviaNov 5, 20255.0L comida rica pero la atención de Vanessa a un viejo como yo es espectacular
Frequently Asked Questions About Pollo Tropical
What are the opening hours for Pollo Tropical in Orlando?
Pollo Tropical is open daily from 10:30 AM to 11:00 PM.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online through their delivery page.
What types of payment does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, mobile NFC payments, and credit cards. Cash-only payments are not required.
Does Pollo Tropical have vegetarian and children's menu options?
Yes, Pollo Tropical serves vegetarian dishes and has a children's menu available.
Is Pollo Tropical wheelchair accessible?
Yes, Pollo Tropical has wheelchair accessible entrances, parking, seating, and restrooms.
Can I dine in or order takeout at Pollo Tropical?
Yes, Pollo Tropical offers dine-in seating including outdoor seats, as well as takeout and delivery options with curbside pickup available.
Does Pollo Tropical have catering services?
Yes, Pollo Tropical offers catering services for events and gatherings.
What are some nearby places to Pollo Tropical that I might visit?
Nearby places include KeyMe Locksmiths for locksmith services, Denny's for breakfast and brunch, and Smashburger for additional fast food options.
Is there convenient parking available near Pollo Tropical?
Yes, Pollo Tropical provides free parking lots that are wheelchair accessible for customer convenience.
If I'm visiting Pollo Tropical, what nearby attractions or services might I find useful?
You can visit Jenny Craig Weight Loss Center for health and medical services, or try Adventures in Florida for canoe and kayak rentals and amusement park activities.