Brand Certified
Pollo Tropical
3.5(2006 reviews)
Certified by Pollo Tropical • Feb 22, 2026
Business Details
11860 E. Colonial Drive, Orlando, FL
32826, United States
Certified by Pollo Tropical • Feb 22, 2026
(407) 380-1966
Certified by Pollo Tropical • Feb 22, 2026
https://locations.pollotropical.com/fl/orlando/11860-e.-colonial-drive
Certified by Pollo Tropical • Feb 22, 2026
About
Certified by Pollo Tropical • Feb 22, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Feb 22, 2026
Hours
Certified by Pollo Tropical • Feb 22, 2026
Reviews
3.5
2,006 reviews
5 stars
855
4 stars
315
3 stars
238
2 stars
171
1 star
427
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service from staff, particularly highlighting managers like Eduardo and Nicole.
Food Quality
While some reviews noted delicious food, there were multiple complaints about food being served cold or incorrect orders.
Order Accuracy
A significant number of customers reported issues with missing items or incorrect orders, leading to frustration and disappointment.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the dining experience.
Management Issues
Some customers expressed dissatisfaction with management's handling of complaints and order issues, indicating a need for improvement.
- JCJoana Castro1 day ago1.0Bad service and the food looks stale and barely even a full serving
- BHBrian HutslerFeb 15, 20265.0Absolutely everything was fresh. All of the counter people were excellent. Expect the same thing every time.
- VHVictoria HFeb 12, 20265.0The chicken was flavored and delicious, However they removed the redbeans. Im not a big fun of black beans. I woll give them 4 stars.
- MGMarietta GonzalezFeb 2, 20265.0Todo excelente, la manager me ayudo bastante hasta con la aplicación. Muy servicial. 10estrella
- CACathleen AthonFeb 2, 20264.0Food was delicious. But they didn't have the heat on and it was freezing here in Florida today.
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical on weekdays?
Pollo Tropical is open from 10:30 AM to midnight (12:00 AM) every weekday, Monday through Friday.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service daily from 10:30 AM to 11:30 PM. You can place orders through their delivery URL.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical specializes in Cuban cuisine and other Latin American dishes, featuring items like 24-hour citrus marinated chicken, Mojo Roast Pork, black beans and rice, platters, and TropiChop bowls.
Does Pollo Tropical accommodate families with children?
Yes, Pollo Tropical welcomes families and offers a children's menu, high chairs, and wheelchair accessible seating and restrooms.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, mobile NFC payments, debit cards, and credit cards. They do not require cash only.
Does Pollo Tropical provide catering services?
Yes, catering services are available at Pollo Tropical for your special events and gatherings.
Is outdoor seating available at Pollo Tropical?
Yes, Pollo Tropical has outdoor seating options available for customers.
What are some nearby restaurants where I can explore other dining options around Pollo Tropical?
Nearby restaurants include Olive Garden Italian Restaurant, Old Cuban Cafe, Taco Bell, Pizza Hut Express, Wingstop, and Jollibee, offering a variety of cuisines from Italian to Mexican and more.
Are there nearby banks and financial services near Pollo Tropical?
Yes, Regions Bank, Navy Federal Credit Union, and Rapid Cash are nearby for your banking and financial needs.
What other services and amenities are located near Pollo Tropical?
Nearby amenities include East Orange Animal Hospital, Mari Ortega Nails beauty salon, 7-Eleven convenience store and gas station, and Metro by T-Mobile retail store.
Brand Certified Facts from Pollo Tropical
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Certified February 22, 2026Yext Knowledge Graph
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