Brand Certified
Pollo Tropical
3.7(2123 reviews)
Certified by Pollo Tropical • Feb 22, 2026
Business Details
7643 W. Colonial Drive, Orlando, FL
32818, United States
Certified by Pollo Tropical • Feb 22, 2026
(407) 293-6118
Certified by Pollo Tropical • Feb 22, 2026
https://locations.pollotropical.com/fl/orlando/7643-w.-colonial-drive
Certified by Pollo Tropical • Feb 22, 2026
About
Certified by Pollo Tropical • Feb 22, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Feb 22, 2026
Hours
Certified by Pollo Tropical • Feb 22, 2026
Reviews
3.7
2,123 reviews
5 stars
1,012
4 stars
362
3 stars
223
2 stars
135
1 star
391
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the food for being fresh and flavorful, although there were complaints about dry chicken and incorrect orders.
Customer Service
Service quality varied significantly; some staff were noted for being friendly and helpful, while others were described as rude and unprofessional.
Management
Positive comments highlighted improvements in management and staff training, particularly mentioning managers like Raquel and Limarys for their exceptional service.
Cleanliness
Several reviews pointed out issues with cleanliness in the restaurant, with some customers describing unsanitary conditions.
Order Accuracy
There were multiple complaints about incorrect orders and long wait times, indicating a need for better time management and order fulfillment.
- KLKD LANE6 days ago1.0This location has gone all the way down hill. They routinely forget paid for items. You MUST check that you received everything from your order. I normally order the family whole chicken meal. Only 4 items come with the order. They routinely forget at least one of those items. I finally got fed up with this. So I called customer service and got routed to a call center! Not the location I ordered from. I went back the next day and requested a have the missing part of my order replaced. Since I wasted gas money to return to the restaurant. Nicole the manager didn’t offer anything for the inconvenience not even a drink after I politely asked. And explained the situation. They don’t pay attention when filling orders and when you ask them to make it right they have the nerve to have an attitude. No apology no customer service. Will not be returning.
- JHJhan HidalgoJan 31, 20265.0Great experience at Pollo Tropical. Ordered a 1/4 chicken platter and a boneless platter with white rice and black beans, plus fried yuca and plantains — everything was fresh, hot, and full of flavor. The chicken was juicy, sides were well portioned, and the order was accurate. Service was quick and friendly too. Definitely hits the spot when you’re craving good Caribbean-style food.
- CPCarlos PonceJan 28, 20265.0Excelente servicio Y rápido la atención. Super recomendable 10de10
- PMPaul MJan 23, 20264.0Pollo Tropical always has very good fresh tasing food but always run poorly unfortunately. The workers don’t want to be there and are always under supplied (so they run out of stuff a lot).
- IGIrisuhey GomezJan 5, 20264.0Hungry late night meal was filling and tastes good even for late night. The male in the drive through was helpful and provided vegan menu fixes also was friendly and funny.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical at 7643 W. Colonial Drive, Orlando?
Pollo Tropical operates daily from 10:30 AM to 12:00 AM at 7643 W. Colonial Drive, Orlando, FL.
Is Pollo Tropical open on major holidays?
Pollo Tropical is closed on December 25, 2024, and may have adjusted hours on other holidays.
Does Pollo Tropical offer delivery and what are the delivery hours?
Yes, Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM. You can order online through their delivery site.
What types of payment are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, offers a children's menu, and provides high chairs.
What cuisines and specialties can I expect at Pollo Tropical?
Pollo Tropical serves Cuban and Latin American dishes featuring citrus-marinated grilled chicken, Mojo Roast Pork, black beans and rice, TropiChop bowls, and desserts.
Does Pollo Tropical have seating and facilities accessible to people with disabilities?
Yes, Pollo Tropical offers seating including outdoor seating, has wheelchair accessible entrances, parking, seating, and restrooms.
Are there nearby places to visit before or after dining at Pollo Tropical at 7643 W. Colonial Drive?
Yes, nearby you can visit Play It Again Sports for sporting goods, CVS Pharmacy for medical supplies, and the Bistro Paradise Restaurant and Bar for Caribbean cuisine.
How can the nearby 7-Eleven and CVS Pharmacy be useful when visiting Pollo Tropical?
7-Eleven offers convenient gas, snacks, and some liquor options, while CVS Pharmacy provides pharmacy services and medical supplies near Pollo Tropical for your convenience.
Where can customers go for fitness or wellness services near Pollo Tropical?
Nearby options include UFC GYM for fitness and martial arts, Fusion Regenerative Therapies for holistic health, and Revitalize Care of Central Florida for chiropractic and physical therapy.
Brand Certified Facts from Pollo Tropical
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Certified February 22, 2026Yext Knowledge Graph
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