Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
2,086 reviews
5 stars
990
4 stars
356
3 stars
222
2 stars
134
1 star
384
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service from staff, particularly highlighting managers like Raquel and Limarys.
Food Quality
While some reviews noted excellent food quality, there were complaints about dry chicken and incorrect orders.
Cleanliness
Several customers appreciated the cleanliness of the restaurant, although there were isolated complaints about unsanitary conditions.
Value for Money
Customers frequently mentioned good prices and value for the quality of food offered.
Atmosphere
The restaurant was described as having a welcoming atmosphere, with many customers enjoying their dining experience.
- DWDeniece Wallace-Lewis5 days ago5.0Irene and Rocket are AWESOME COMMUNICATION IS AMAZING
- HGHenry GarciaNov 8, 20255.0Raquel Medina súper atenta con el servicio, súper recomendable una buena comida acá.
- AHAnita HarrisNov 8, 20255.0Manager Raquel was Awesome and very helpful. She assisted me with my rewards. I really appreciated that. Great Customer Service!!!!
- GLGarry LebrunOct 26, 20255.0Manager Raquel she is excellent Sha as good customer service Also appreciate people who come to pollo tropical. Best manager of all. Even friends I sent here to eat they love the way she is her character, her personality excellent.
- OJOctavia JacksonOct 20, 20252.0I went here today 10/20/25 to purchase lunch. I ordered a chicken wrap meal which costed about $11. I waited about 15 minutes with no complaint. It was pretty busy inside the restaurant. Well the lady gives me my food and I leave and come back to work, as I was on my lunch break, only to find half a meal. Wrap present but no side. Due to me having a limited break I can’t just go back and have them correct it but it sucks to have patiently waited, pay full price but the product I paid for was shortened. Pretty bumpy experience to say the least. I guess that’s just money wasted 👎🏾.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical at 7643 W. Colonial Drive, Orlando?
Pollo Tropical operates daily from 10:30 AM to 12:00 AM at 7643 W. Colonial Drive, Orlando, FL.
Is Pollo Tropical open on major holidays?
Pollo Tropical is closed on December 25, 2024, and may have adjusted hours on other holidays.
Does Pollo Tropical offer delivery and what are the delivery hours?
Yes, Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM. You can order online through their delivery site.
What types of payment are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, offers a children's menu, and provides high chairs.
What cuisines and specialties can I expect at Pollo Tropical?
Pollo Tropical serves Cuban and Latin American dishes featuring citrus-marinated grilled chicken, Mojo Roast Pork, black beans and rice, TropiChop bowls, and desserts.
Does Pollo Tropical have seating and facilities accessible to people with disabilities?
Yes, Pollo Tropical offers seating including outdoor seating, has wheelchair accessible entrances, parking, seating, and restrooms.
Are there nearby places to visit before or after dining at Pollo Tropical at 7643 W. Colonial Drive?
Yes, nearby you can visit Play It Again Sports for sporting goods, CVS Pharmacy for medical supplies, and the Bistro Paradise Restaurant and Bar for Caribbean cuisine.
How can the nearby 7-Eleven and CVS Pharmacy be useful when visiting Pollo Tropical?
7-Eleven offers convenient gas, snacks, and some liquor options, while CVS Pharmacy provides pharmacy services and medical supplies near Pollo Tropical for your convenience.
Where can customers go for fitness or wellness services near Pollo Tropical?
Nearby options include UFC GYM for fitness and martial arts, Fusion Regenerative Therapies for holistic health, and Revitalize Care of Central Florida for chiropractic and physical therapy.