Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
2,113 reviews
5 stars
1,005
4 stars
360
3 stars
223
2 stars
135
1 star
390
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some staff received praise for being friendly and helpful, while others were reported as rude and unprofessional.
Food Quality
Food quality is inconsistent; while many customers enjoyed the meals, there were complaints about dry chicken and incorrect orders.
Cleanliness
Several reviews highlighted cleanliness issues, with some customers describing the establishment as dirty and unsanitary.
Management
Positive remarks about new management improving service and atmosphere, but also criticism of poor time management and order handling.
- IGIrisuhey GomezJan 5, 20264.0Hungry late night meal was filling and tastes good even for late night. The male in the drive through was helpful and provided vegan menu fixes also was friendly and funny.
- SUSavi UzDec 17, 20251.0The staff is rude and lie about what they have available . The wait time is crazy they give partial order and then have us wait for over 15 minutes
- MGmaryori guadalupeDec 15, 20255.0Soup was amazing, chicken wrap and Amarillo's were delicious 🤤. Staff was friendly and very fast .
- AMAndrea MeridaDec 14, 20252.0Food was good but customer service is not and makes others feel bad and not welcomed. They like to be short and dry with a not so nice attitude and it makes people uncomfortable. Our cashier Keyshia also doesn’t put all her hair in her ponytail and likes to touch everything after touching her hair, honestly she might be new which is why she made my family feel this way. All I see is room for improvement
- WNWayne NoticeDec 9, 20251.0I don’t normally write reviews but they have god awful service I put in a large order for my office luncheon. Set for pickup at 12:30 its currently 1:30 and I still do not have my food. I even put the order in at 10am before they opened. They placed one employee on my order and didnt start making it till I walked in at 12:32. I would never ever visit this place again for a group order, they have awful time management skills and lackluster managemnt for not directing alittle more attention to the order of the guest who had to wait a whole hour due to their lack of time management…
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical at 7643 W. Colonial Drive, Orlando?
Pollo Tropical operates daily from 10:30 AM to 12:00 AM at 7643 W. Colonial Drive, Orlando, FL.
Is Pollo Tropical open on major holidays?
Pollo Tropical is closed on December 25, 2024, and may have adjusted hours on other holidays.
Does Pollo Tropical offer delivery and what are the delivery hours?
Yes, Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM. You can order online through their delivery site.
What types of payment are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, Visa, debit cards, credit cards, and mobile NFC payments.
Does Pollo Tropical accommodate families and children?
Yes, Pollo Tropical welcomes families and children, offers a children's menu, and provides high chairs.
What cuisines and specialties can I expect at Pollo Tropical?
Pollo Tropical serves Cuban and Latin American dishes featuring citrus-marinated grilled chicken, Mojo Roast Pork, black beans and rice, TropiChop bowls, and desserts.
Does Pollo Tropical have seating and facilities accessible to people with disabilities?
Yes, Pollo Tropical offers seating including outdoor seating, has wheelchair accessible entrances, parking, seating, and restrooms.
Are there nearby places to visit before or after dining at Pollo Tropical at 7643 W. Colonial Drive?
Yes, nearby you can visit Play It Again Sports for sporting goods, CVS Pharmacy for medical supplies, and the Bistro Paradise Restaurant and Bar for Caribbean cuisine.
How can the nearby 7-Eleven and CVS Pharmacy be useful when visiting Pollo Tropical?
7-Eleven offers convenient gas, snacks, and some liquor options, while CVS Pharmacy provides pharmacy services and medical supplies near Pollo Tropical for your convenience.
Where can customers go for fitness or wellness services near Pollo Tropical?
Nearby options include UFC GYM for fitness and martial arts, Fusion Regenerative Therapies for holistic health, and Revitalize Care of Central Florida for chiropractic and physical therapy.