Papa Johns Pizza

Reviews

• CC

  Carl Capello

  1 day ago
  4.0
  Marked extra sauce and extra bake on the app but pizza was actually kinda dry like they put light sauce and this location doesn't seem to know what extra bake means. ALWAYS not baked to crisp. This location is cheap, they NEVER have paper plates so I'm sure they don't even order them. This is a take out or delivery location only
• EV

  Eliezer Vegas

  Nov 4, 2025
  1.0
  Muy mal servicio por parte de la persona que me atendió. Creo que es la encargada. Desde que vio que no hablaba inglés se estresó y no hubo manera de comunicarme con ella. Muy pero muy mal. Ahí salió otra chica que igual hablaba inglés y nos pudimos comunicar. Pero no les recomiendo ir si no habla inglés. Demasiado mal está Sra.
• DH

  Dan Holman

  Sep 16, 2025
  1.0
  Food didn't arrive. After tracking the order for 1.5 hours we decided to call. It turns out they cancelled the order without letting us know. They then hung up on me.
• RM

  Richard McCree

  Sep 1, 2025
  1.0
  I recently visited your establishment and placed an order, requesting only steak on my pizza. However, onions were added to the order by mistake. When I attempted to return the pizza later that evening, I was informed the kitchen had already closed, but the manager kindly provided a coupon for a complimentary one-topping pizza. Yesterday, as we noticed the coupon was nearing its expiration date, I called and explained our previous issue to a staff member. The individual I spoke to assured me that using the coupon the following day would not be a problem as long as I explained the situation again. Today, my wife contacted the store and spoke with an employee named Leona, with the conversation on speakerphone. I was quite surprised and disappointed by Leona’s tone and demeanor during the call. She repeatedly implied that my wife was attempting to misuse the coupon, which was both unnecessary and inappropriate. Everything my wife mentioned she would challenge, attempt to correct, or act out as if attempting to catch her in a lie. I would also like to note that both my wife and I are professionals—and the implication that we could not afford a pizza was unfounded and disrespectful. Furthermore, despite my wife's polite requests to stop being addressed as "hun," Leona continued and justified it as a cultural habit being from the South and that's it's appropriate being a gender role term, which my wife found uncomfortable in the heat of their discussion three separate times. Overall, this experience was deeply unprofessional and left a negative impression. Due to this interaction, we have decided not to return.
• ML

  Mgoxnso Lsjoigh

  Aug 30, 2025
  1.0
  This particular location on Central Florida Parkway in Orlando Florida has an employee named Leona that has a nasty attitude and I just don't understand why they haven't already fired her! Tips: Tips for what? The pizza hasn't been delivered or served at a table, employees barely talk to the customers standing in front of them and they expect a tip! PLEASE! Are they kidding me?! Let me share a tip: Leona, be kind to customers because without all of us buying a pizza, Pappa John's would not have business and without business YOU wouldn't have a job, period! Tips to all employees: Deliver with the Etiquette of Customer Service. Welcome the customer for coming in and thanks them on the way out! Be kind because they chose to order papa John's instead of eating at Domino's or Chick Fil A or Taco Bell just to name a few. I hope the district manager reads this comment and changes things around, by letting go whoever needs to let go, retrain whoever needs a good retrain on friendly customer service and by making this place a better one for customers who decides to visits this particular location in Orlando Florida.

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