Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported poor service, including rude staff and long wait times, particularly at the drive-thru.
Food Quality
Many reviews highlighted issues with food quality, including cold, stale, or incorrectly prepared items.
Management
Mixed feedback on management; some praised individual managers for their helpfulness, while others criticized the overall management for poor customer service.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms, which contributed to negative experiences.
Positive Staff Interactions
Despite the negative feedback, some customers mentioned friendly and helpful staff members who provided good service.
LL
Lb1
2 days ago
5.0
It’s always nice going to McDonald’s, especially to take the kids
AT
Alexander Torres
Jan 2, 2026
3.0
Our fries were 1/2 filled, like they’re potatoe chips and they put a absurd amount of tartar sauce on our fish-fillets
HG
Heidi Graham
Dec 28, 2025
5.0
Came here 12/27/25, to visit the bathroom, and got a HI-C beverage & fries. Ordered via the machine, as far was the only option. Bathrooms are a little strange, there's a lock of some kind on three door to get in, but for the women's, I just pushed the door. You need to ask for salt for the fries. Great stop on the way to return a rental car. Thanks for three food! Nice employees!
MH
Maritza Hernandez
Dec 18, 2025
1.0
What terrible service!! I ordered online for curbside pickup, and because it was drizzling, the employee wouldn't bring the food to my car. She expected me to get out and go get it myself. She told me to turn around and go to a closer entrance, but she still wouldn't bring the food to my car; she wanted me to get out again. If that's the case, they shouldn't even offer curbside pickup!
CC
Cheyenne
Dec 15, 2025
5.0
The manager that works here is amazing. She goes above and beyond for her customers. I had an issue resolved immediately, she was also taking care of others issues as well with a cheerful heart. I wish I had gotten her name. When I go back I'll ask the name and edit this post.