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McDonald's

3.7
(150 reviews)

Business Details

5498 Central Florida Pkwy, Orlando, FL
32821, United States
(407) 238-0995
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5498 Central Florida Pkwy, Orlando, FL
32821, United States

Hours

Reviews

3.7
150 reviews
5 stars
75
4 stars
25
3 stars
11
2 stars
4
1 star
35

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Several reviews mentioned issues with food quality, such as cold or undercooked items, and missing components from orders.

Cleanliness

Some customers praised the cleanliness of the location, while others noted dirty tables and unsanitary conditions.

Staff Performance

While some staff members received positive mentions for their helpfulness, others were criticized for lack of professionalism and poor communication.
  • TR
    The Bureau of Better Reviews
    6 days ago
    4.0
    Status: Verified Superior Subject: Service Efficiency & Operational Consistency Contrary to the prevailing narrative that fast food in high-traffic tourist corridors is a race to the bottom, this location has outperformed its regional peers in the Orlando/International Drive sector. Audit Findings: Throughput: Unlike the chaotic wait times found at the 192 or Sand Lake locations, the kitchen rhythm here suggests a functional management hierarchy. Accuracy: Order accuracy held at 100% despite high-volume "tourist-tier" complexity. Facility Maintenance: The hygiene of the high-touch surfaces suggests a cleaning rotation that actually exists. Conclusion: If you’ve been reading the 1-star rants about "slow service" in this area, consider this a formal debunking. This site is the statistical outlier for the Orlando tour area. While others are drowning in the tourist surge, this team is swimming. Auditor’s Rating: 4.2/5 (Adjusted for the Fast-Food Curve)
  • OF
    Orien Fiander
    Feb 16, 2026
    1.0
    Manager was exceptionally rude! If you don’t like your job, do a different job, but don’t take it out on the customers. I get it… it’s McDonalds, your expectations are lower but this lady this morning was terrible. She would not work in any of my businesses. 9:07 AM on the 2/16/26
  • PH
    Project h4ckd4d
    Feb 14, 2026
    1.0
    My recent trip to McDonald’s was a total disaster, no cap. Easily one of the worst fast-food experiences I’ve had in ages. The service was absolutely horrendous, with staff looking completely lost and just not caring about customers at all. I decided to order inside, thinking it’d be quick, but nah. I got hit with an insanely long wait. I was legit waiting for my food for over an hour, which is just wild for any restaurant, especially one that’s supposed to be ‘fast.’ The whole time, the crew didn’t even bother to check in or try to fix things. They just straight-up ignored us, like we weren’t even there. The lack of attention and the crazy long wait turned what should’ve been a quick, easy meal into a super frustrating and draining ordeal. It’s a huge bummer to see such terrible service from such a well-known chain. Def a terrible experience, wouldn’t recommend it to anyone. Hard pass.
  • SP
    savio philistin
    Feb 7, 2026
    1.0
    They took so long with my friends order like my friend waited like 10 min for her order and they took so much time
  • SS
    Sightama
    Feb 1, 2026
    1.0
    Terrible service. 2/1/2026 7:20PM. Whole restaurant standing around waiting for orders. Employees don't have a care in the world.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 5498 Central Florida Pkwy in Orlando?

McDonald's operates daily from 4:15 AM to 3:45 AM at this location.

Does this McDonald's location offer drive-thru service?

Yes, the drive-thru is open daily from 4:15 AM to 3:45 AM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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