McDonald's

3.6
6556 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9814 International Dr, Orlando, FL
32819, United States

Hours

Reviews

3.6
6,556 reviews
5 stars
2,737
4 stars
1,259
3 stars
933
2 stars
417
1 star
1,210

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

Feedback on food quality was mixed, with some praising freshness while others complained about cold, dry, or incorrect items.

Cleanliness

Several reviews highlighted unsanitary conditions, including dirty tables and kitchens.

Unique Experience

Many customers appreciated the unique features of this McDonald's, such as the PlayPlace and diverse menu options.

Staff Performance

While some staff were praised for their friendliness and efficiency, others were criticized for rudeness and lack of attention.
  • JC
    jerica charles
    6 days ago
    1.0
    This place is disgusting. I ordered a breakfast sandwich only to find mold on the sandwich..I called to speak to a manager, and he didn't seem bothered or apologetic that the sandwich McDonald's served a customer was inedible and a health concern! What if a child or an elderly person were to eat this and not see it? This McDonald's doesn't deserve any stars, and the health department needs to pay them a visit! Please cook from home because this establishment and its employees clearly don't care about the health of customers.
  • KS
    Kitaro Saji
    Jan 4, 2026
    1.0
    Wow this might be my first time giving this McDonald's a review I've been here many times to be able to report that this McDonald's has major problems with ever being open in the morning they always have an excuse at the window always the system is down or they are doing this they are doing that it's always an excuse but they have a big reputation for not being open. Since they keep doing this we should really keep a score here on reviews and see just how many times they do it. They clearly have a knack for not being open and making excuses.
  • PR
    Paulyette Riddle
    Jan 3, 2026
    5.0
    Great place to visit from out off state!! It was an unplanned main event!!! We never guessed mcdonald would be the place to be for food and entertainment!!! Lots of fun for kids and adults on 2nd floor. Different food from your everyday Mcdonald was way cool. No one I know can say they got pizza from McDonald's then played games at the playplace!!! 😁
  • CL
    Carly L
    Dec 24, 2025
    4.0
    This McDonald’s is HUGE and feels like an attraction on its own. The kids loved the PlayPlace and arcade, and eating upstairs made it easy to keep an eye on them. Only downside: no drink refills on the second floor, which is a bit annoying with kids 😅 The menu has extra options you don’t normally see (pizza, pasta, waffles), it gets busy and loud, and prices are slightly higher but still worth doing once with kids.
  • LB
    lilah blunty
    Dec 22, 2025
    3.0
    It was pretty busy, I'd waited outside at the curb for over 13 mins, when I finally got my food I was missing multiple happy meals which makes me wonder why was I waiting 13 minutes, only to get 1/4th of what I ordered. But your Crew member Cherish was excellent, she immediately apologized for the inconvenience and went back in to get what I had ordered, her service was amazing, she was quick and respectful, honestly she provided better service than I've received before at this mc donalds. The food was pretty dry, lacking sauce, could do better with that as well.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 9814 International Dr, Orlando?

McDonald's is open 24 hours a day, seven days a week at this location.

What are the delivery hours for this McDonald's?

Delivery is available daily from 4:00 AM until 2:45 AM, except on Fridays when delivery starts at 3:00 PM.