Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with reports of rude staff, unhelpful managers, and unresolved complaints.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and overall dissatisfaction with how orders were handled.
Food Quality
Several reviews mentioned declining food quality, including cold fries, poorly made sandwiches, and stale items.
Cleanliness
There were complaints about the cleanliness of the restaurant, with some customers noting greasy tables and unsanitary conditions.
Wait Times
Customers frequently reported long wait times for both drive-thru and curbside orders, often exceeding acceptable limits.
LL
Liz L.
1 day ago
1.0
They completely ignore people waiting to pickup online orders or pay. They won’t acknowledge you at all and you’ll tell 10 employees and they won’t even say anything back.
MO
Mateus Orsine
Nov 17, 2025
5.0
Hello, do you sponsor the EB3 visa program?
JD
Jason Daquila
Oct 30, 2025
1.0
Horrible, horrible place! Girls in the window wanna be disrespectful and the manager wants to argue on how the redeem points works in the app. Then continue to bad mouth me as I'm walking out the door. So when she set me off and I really gave her a reason to run her mouth she played victim and said she was gonna call up her man to come to the front. This is after the other customer in front of me just complained about the same exact issue. But if course that customer was a female so she got free food. Meanwhile I get argued with. Typical. Clearly this isn't the only issue considering they have gotten nothing but negative reveiws in the last two weeks. If your employees are unhappy to work there. Whoever the GM is. Let me know. I'll happily come take their job. If not. Fix the issue. Just an absolute horrible experience here. The saddest thing is they are the closest one to my house with a playplace. But I will not bring my duaghters here if they are gonna be taught and shown that it's ok to act that way towards anybody. Regardless of race or skin color or gender. Just sickening. Gonna give someone an attitude at the drive through window and then the manager is gonna proceed to argue with a customer... OVER HOW TO REDEEM REWARDS POINTS! OVER HOW LONG IVE BEEN THERE! NO APOLOGY FOR THE ATTITUDE I GOT FROM THE TWO EMPLOYEES BEFOR HER RUNNING THE DRIVE THROUGH. INSTEAD SHE BLAMED IT ON THE GM! AFTER COMPING THE WOMANS MEAL IN FRONT OF WHO HAD THE SAME EXACT ISSUE! BS!
VS
Vagner Da Silva
Oct 15, 2025
1.0
This is the worst store in this Orlando area. I live nearby, but I prefer driving a little farther to eat better; however, sometimes I don’t have time, so I go to this store. Sandwiches are always poorly made, with lettuce and tomatoes all over the place, never inside the sandwich. The bread is always chewy and tastes old, never like the pictures you see on the menu. Tables are 'always” greasy. It used to be good years ago, but now they’ve relaxed and only take orders… terrible service. 👎👎👎
JG
Joan Guzman
Oct 15, 2025
1.0
Waited 30 minutes in the curbside pickup spot just for a coffee and a bacon, egg, and cheese even though I paid five minutes before arriving. The staff seemed totally unorganized, and no one bothered to update me or apologize. Worst customer service experience I’ve ever had completely unacceptable for such a simple order.
What are the operating hours for McDonald's at 451 S Goldenrod Rd in Orlando, FL?
McDonald's is open 24 hours a day, 7 days a week at this location.
What are the drive-thru hours at this McDonald's location?
The drive-thru is open 24 hours a day, every day of the week.
Does this McDonald's location offer delivery services?
Yes, delivery is available daily from 4:00 AM to 2:45 AM with options including curbside pickup, same-day delivery, and no-contact delivery.
How can I order food online from this McDonald's?
You can order food online via the McDonald's App, the delivery website at https://mcdonalds.order.online/business/-5579, or through the quick link https://mcdonalds.smart.link/jfeqnrnmr.
What payment methods are accepted at this McDonald's?
This McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services are available at this McDonald's?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby places can visitors check out before or after visiting McDonald's?
Nearby places include Goodyear Auto Service for car maintenance, Schauder Chiropractic & Wellness for health and relaxation, and Dunkin' for additional coffee and breakfast options.
Are there any nearby financial services near McDonald's?
Yes, customers can find Western Union for money transfer services, Bank of America Financial Center, and Regions Bank close by for their banking needs.
Can customers get car-related services near this McDonald's?
Yes, nearby options include Goodyear Auto Service for tire and oil changes, Carwash Solutions for car wash and detailing, and Advance Auto Parts for automotive accessories.
What other food or drink options are near this McDonald's?
Besides McDonald's, nearby food options include Dragon Station (Chinese restaurant), Saigon Noodle and Bistro (Vietnamese restaurant), and Dunkin' for coffee and donuts.