McDonald's

3.6
2253 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
451 S Goldenrod Rd, Orlando, FL
32822, United States

Hours

Reviews

3.6
2,253 reviews
5 stars
955
4 stars
412
3 stars
341
2 stars
139
1 star
406

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, unhelpful managers, and unresolved complaints.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and overall dissatisfaction with how orders were handled.

Food Quality

Several reviews mentioned declining food quality, including cold fries, poorly made sandwiches, and stale items.

Cleanliness

There were complaints about the cleanliness of the restaurant, with some customers noting greasy tables and unsanitary conditions.

Wait Times

Customers frequently reported long wait times for both drive-thru and curbside orders, often exceeding acceptable limits.
  • LL
    Liz L.
    1 day ago
    1.0
    They completely ignore people waiting to pickup online orders or pay. They won’t acknowledge you at all and you’ll tell 10 employees and they won’t even say anything back.
  • MO
    Mateus Orsine
    Nov 17, 2025
    5.0
    Hello, do you sponsor the EB3 visa program?
  • JD
    Jason Daquila
    Oct 30, 2025
    1.0
    Horrible, horrible place! Girls in the window wanna be disrespectful and the manager wants to argue on how the redeem points works in the app. Then continue to bad mouth me as I'm walking out the door. So when she set me off and I really gave her a reason to run her mouth she played victim and said she was gonna call up her man to come to the front. This is after the other customer in front of me just complained about the same exact issue. But if course that customer was a female so she got free food. Meanwhile I get argued with. Typical. Clearly this isn't the only issue considering they have gotten nothing but negative reveiws in the last two weeks. If your employees are unhappy to work there. Whoever the GM is. Let me know. I'll happily come take their job. If not. Fix the issue. Just an absolute horrible experience here. The saddest thing is they are the closest one to my house with a playplace. But I will not bring my duaghters here if they are gonna be taught and shown that it's ok to act that way towards anybody. Regardless of race or skin color or gender. Just sickening. Gonna give someone an attitude at the drive through window and then the manager is gonna proceed to argue with a customer... OVER HOW TO REDEEM REWARDS POINTS! OVER HOW LONG IVE BEEN THERE! NO APOLOGY FOR THE ATTITUDE I GOT FROM THE TWO EMPLOYEES BEFOR HER RUNNING THE DRIVE THROUGH. INSTEAD SHE BLAMED IT ON THE GM! AFTER COMPING THE WOMANS MEAL IN FRONT OF WHO HAD THE SAME EXACT ISSUE! BS!
  • VS
    Vagner Da Silva
    Oct 15, 2025
    1.0
    This is the worst store in this Orlando area. I live nearby, but I prefer driving a little farther to eat better; however, sometimes I don’t have time, so I go to this store. Sandwiches are always poorly made, with lettuce and tomatoes all over the place, never inside the sandwich. The bread is always chewy and tastes old, never like the pictures you see on the menu. Tables are 'always” greasy. It used to be good years ago, but now they’ve relaxed and only take orders… terrible service. 👎👎👎
  • JG
    Joan Guzman
    Oct 15, 2025
    1.0
    Waited 30 minutes in the curbside pickup spot just for a coffee and a bacon, egg, and cheese even though I paid five minutes before arriving. The staff seemed totally unorganized, and no one bothered to update me or apologize. Worst customer service experience I’ve ever had completely unacceptable for such a simple order.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 451 S Goldenrod Rd in Orlando, FL?

McDonald's is open 24 hours a day, 7 days a week at this location.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open 24 hours a day, every day of the week.