McDonald's

3.8
1669 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16920 E Colonial, Orlando, FL
32820, United States

Hours

Reviews

3.8
1,669 reviews
5 stars
758
4 stars
344
3 stars
258
2 stars
106
1 star
203

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous reviews highlighted poor service, including long wait times, incorrect orders, and rude staff interactions.

Food Quality

Customers reported inconsistent food quality, with complaints about cold fries, incorrect items, and overall dissatisfaction with the meals.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, contributing to a negative dining experience.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted positive experiences with food quality at times.
  • MM
    Michelle Morice
    Dec 31, 2025
    2.0
    I placed a mobile order. It doesn’t let you order a cup of water through the app so I asked for one and the younger blonde girl told me to pull up to the next window for a small cup of water which takes maybe 30 seconds to just make instead of just doing it for me right there..I had to go to a whole other window to wait for a small cup of water… She never came back with the water I just don’t understand how it’s that big of a deal I can’t even get a damn cup of water. I don’t care to pay for the water if I had to but don’t make somebody pull up to wait at a whole nother window for a cup of water that you were never going to give to them. that’s ridiculous.
  • JJ
    jonj j
    Dec 9, 2025
    3.0
    Quick service, friendly staff. Food was assembled a little sloppily making condiments leak out and cause a mess.
  • BB
    Basil4952
    Nov 30, 2025
    1.0
    Poor service, seriously understaffed and toilets were disgraceful.
  • RB
    Rebecca Baker
    Nov 20, 2025
    1.0
    Photos speak for themselves. SMH.
  • BD
    Booker DeWitt
    Nov 15, 2025
    1.0
    I visited this location a few days ago and the interaction is still bothering me. As I pulled into the parking lot I could see a silver Chevrolet pickup sitting at the end of the drive thru line waiting for their food. After I ordered, paid and pulled up to the window that same truck was still waiting on their food. Cars were coming and going around them. The girl at the window handed me my drinks and McFlurry. Then she said I would need to park and wait for my food. I would have to go around that same truck that had been sitting there this whole time. I told her I would wait at the window for my food and I wouldn’t be parking. She huffed, slammed the window and I could hear her yelling to someone that I was refusing the park. Jack, a manager, came to the window to give me my food. After doing so, he asked why I didn’t want to park. I explained that I could see that same truck had been sitting there for 10-15 minutes at this point and I didn’t want to end up in the same position - forgotten about, ice cream melting and waiting on food that would inevitably be cold. He became extremely annoyed, very rude and started raising his voice. He told me that next time I would have to park, I told him that wouldn’t happen and started driving away. He kept yelling out the window at me and told me it was part of the job and that I have to park if they tell me to. I told him that his inefficiency and need to keep his cars-per-hour numbers wasn’t my problem and again I started driving away. Mind you the whole time I’m trying to drive away I and having to try to navigate around that same Chevrolet truck that had been in the drive thru that while time. He continued yelling at me telling me I have to park and next time I wouldn’t be served. I just went ahead and left at that point. McDonald’s prices are already getting out of control, the least they could to is get you hot food quickly. If I wanted to sit around and wait for food, I wouldn’t have been in the drive thru. I won’t be visiting this location for a while, there are plenty of other options at this same intersection and more being built. Jack needs some more training, especially if he’s a manager.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's located at 16920 E Colonial, Orlando, FL?

McDonald's is open 24 hours a day, 7 days a week, including delivery and drive-through services.

Does this McDonald's offer delivery and curbside pickup options?

Yes, this McDonald's offers delivery, same day delivery, no-contact delivery, and curbside pickup services.