McDonald's

3.3
1607 reviews
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Business Details

12300 Lake Underhill Rd, Orlando, FL
32828, United States
(407) 382-4490
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12300 Lake Underhill Rd, Orlando, FL
32828, United States

Hours

Reviews

3.3
1,607 reviews
5 stars
589
4 stars
276
3 stars
200
2 stars
129
1 star
413

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, with long wait times at both the drive-thru and inside the restaurant.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Several customers complained about cold, stale, or poorly prepared food, with some describing it as inedible.

Staff Attitude

Numerous reviews mentioned rude or indifferent staff, with customers feeling ignored or disrespected during their visits.

Cleanliness

The restaurant was often described as dirty, with overflowing trash and unsanitary conditions noted by multiple customers.
  • GV
    Gustavo V
    3 days ago
    1.0
    Terrible experience. Ac not working. All soaps are out. I bathroom is not working. Most dine in tables dirty. You gotta be kidding me
  • IB
    Ian Beavers
    Nov 14, 2025
    1.0
    I don't like assuming the worst so I gave this McDonald's 3 chances... and got let down each time. Just go to the one on East Colonial. The service at this one is always miserable no matter the time of day, long waits, they forget to add food you paid for, and today I paid for a quarter pounder ($7 burger btw) and they gave me a stale burger clearly left out for hours. Credit where it's due, the emotionless cashier did at least give me a remake. The McDonald's at 10401 has way nicer staff, is way faster even during busy hours, and never screws up my order. Don't go to this one.
  • RE
    R E
    Nov 7, 2025
    1.0
    Went up to the drive and said hello three times and waited several minutes. No one answered, but when I went inside, the employee was like, “you placed ur mobile order for drive thru. We can’t make it.”
  • JI
    Jeremy Ingram
    Nov 4, 2025
    1.0
    The only one helpful was the manager, who was actually nice and resolved a concern. The young girl at the drive thru was completely clueless and apparently has no social skills. The young lady handing me my food was more interested in her cell phone than actually working. I don't expect world class service bc it's fast food but at least do something. This isn't my first bad experience at this location but it will be my last as I'm done with this place.
  • JA
    Julio Acevedo
    Oct 31, 2025
    1.0
    Worst experience in my life. Waited 45 minutes in the carline only to be told they only took cash. Then you hear the staff fighting or joking in the background. This was at 350 am. Onlyb2 cars in front of me. The owner should fire all of the employees and start fresh
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 12300 Lake Underhill Rd, Orlando?

McDonald's at 12300 Lake Underhill Rd, Orlando is open 24 hours daily.

Does this McDonald's location offer drive-thru service?

Yes, McDonald's at this location offers drive-thru service 24 hours a day.