McDonald's

Reviews

• FB

  Furkan B

  Nov 9, 2025
  1.0
  While they’re supposed to close their doors at 2 a.m., they closed at 12 instead and were still taking counter orders in the system. After waiting 30 minutes, they told me at the window that there was no such order and then started laughing as I drove away. I’m never ordering from McDonald’s again. Also i cant cancel the order from app my money burned too
• JJ

  jarjarbarks

  Nov 5, 2025
  1.0
  Do not eat at this filthy place. Today I was there and while waiting for our food I went to restroom. An employee was in a stall, flushed toilet and didn't have the desire to keep others from getting sick. Walked right passed the sink and didn't wash hands. I was right behind him and he immediately went out and handled food. I went straight to register to ask for my money back. The manager called me a liar to my face saying he washed his hands. She then said I wasn't calm enough for a refund after I told a few others in line what happened. She was upset and tried to control me while discounting me 100%. Neither of these people need to be remotely close to handling food. DISGUSTING! Mcdonald's Owner that replied. I already called for a refund and waitimg on you to make the call back to me. Crazy to have to go through this for a refund because I refused to feed my child food that could potentially cause food poisoning.
• AG

  Alexa Garcia

  Nov 4, 2025
  1.0
  Hello, I’m a regular customer. I’ve been coming to this McDonald’s for about five months now. I usually visit almost twice a week since I moved to Lake Nona, and I can say the food is delicious — but the customer service is absolutely terrible. During the night shift, the staff is always rude. They often give me incomplete orders, and when I check and point it out, they hand me the missing items in a very unpleasant way. It’s really disappointing that a place with such good food has such poor service. It would be great if that part could be improved. It is unfortunate that a place with such good food has such poor customer service. I hope management can take action to improve this situation, as I genuinely enjoy your food and would like to continue being a loyal customer
• OO

  OceanBreezeFebreeze

  Oct 30, 2025
  1.0
  It's surprising how quickly the quality has gone down at this specific location. I understand McDonald's is supposed to be a quick grab and go restaurant and that the main people working in the back are most likely students, but you have to draw a line somewhere. Packed or not packed, the quality of service is just awful. You will wait a while for your food and expect something to be wrong or missing. When you ask for them to fix it, they only do it like they're doing you a favor. I only expect the bare minimum of behavior and yet I'm still disappointed somehow. I'm not sure who's running this McDonald's or who is doing quality control, but they're doing a terrible job. And the craziest part is that I'm not the only one with a complaint, and yet nothing is done.
• AP

  Alex Pourteau

  Oct 28, 2025
  1.0
  Absolute HORRIBLE service and attitude from their own MANAGER Allison. Charging my card without notifying me or asking for my authorization and swiping for more food items a second time that we already ordered the first time that they misplaced. We had to go back around the drive thru for her to walk away from me in the middle of a civil conversion. They should be ashamed that they have a child of a manger representing them and then LYING to their customers. She asked for my card, and swiped without my authorization to then gaslight me saying she told me she was charging me. I work in hospitality myself and I have never encountered such rude service. Save the trip and go to a different location. Corporate needs to get involved immediately.

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