Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.2
2,323 reviews
5 stars
737
4 stars
405
3 stars
349
2 stars
219
1 star
613
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences of poor customer service and long wait times.
Food Quality
There were numerous complaints about food being served cold, stale, or incorrect, with some customers experiencing food poisoning.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and staff misunderstanding requests.
Cleanliness
The cleanliness of the location was often criticized, with reports of dirty dining areas and drive-thrus.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness.
- JMJeanette MerryfieldNov 17, 20251.0It is not hard to understand no onions or pickles on hamburgers when someone requests it. It was poured all over. It went to the trash because I am allergic to onions as per the request of not having it on there to begin with.
- STShush ThoNov 14, 20255.0Not sure why this place only has 3 stars. It should have all 5⭐ I've ordered multiple times in the last 3 days. Every time the food comes out hot fresh and in less than 3 minutes. All the employees I've met are very down to earth and professional. Not sure if this place is under New Management but they are doing way better than three stars.
- JSjose sotoNov 12, 20253.0Got my order wrong twice went back the first time to fix it, didn’t wanna go back the second time. They where busy and hey it’s McDonald’s everyone
- MMMarvin Marcano MorenoNov 3, 20251.0Today, Monday, November 3rd, I went to this restaurant at approximately 3:50 PM and received terrible service. I ordered a large combo meal, and the young woman who served me gave me a medium-sized drink. I told her my drink was large, and she proceeded to change it, but instead, she poured the drink into a large glass, added more ice, and was mocking me with her coworkers. She didn't even notice I was watching her... I complained to her about why she was doing that 😡. If I order a large combo meal, it's supposed to include a large drink (meaning more drink, "more liquid").
- JWJennifer WilleyNov 3, 20251.0I went last night and I already placed my order from the keyais and I was going to pay for it at the counter and the manager told me that they were not taking any over the counter orders all I wanted to do was pay for my food that I ordered
Frequently Asked Questions About McDonald's
What are the operating hours for this McDonald's location?
This McDonald's location is open 24 hours a day, 7 days a week.
Is the drive-through open at this McDonald's and what are its hours?
Yes, the drive-through is open 24/7 at this location.
What delivery and pickup options are available at this McDonald's?
Delivery options include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Where is this McDonald's located?
It is located at 1028 W Lee Rd, Orlando, FL 32810, USA.
What payment methods does this McDonald's accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services does this McDonald's offer to customers?
Services include drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
How can I order from this McDonald's online?
You can order online through their delivery website at https://mcdonalds.order.online/business/-5579 or via the McDonald's App available on the Apple App Store and Google Play.
What nearby stores can I visit when I come to McDonald's at 1028 W Lee Rd?
Nearby retail options include Ross for department store shopping and Dollar Tree for discount groceries and crafts.
Are there nearby places to visit for entertainment or fitness near this McDonald's?
Planet Fitness, a gym and sports venue, is nearby for those interested in fitness before or after dining.
What nearby services can I access when visiting this McDonald's?
Nearby services include Fairview Shores Branch Library for reading and study, RNR Tire Express for automotive needs, and Lee Nails for beauty treatments.