McDonald's

Reviews

• JD

  John and Nikki Dickey

  5 days ago
  1.0
  SHAMARLA should NOT be an employee there… I am writing to report a very disappointing customer service experience that occurred on January 7 at approximately 9:55PM at this McDonald’s location. My order was taken, and I waited in the drive-through for about 10 minutes. Before leaving the parking lot, I reached into the bag to grab a french fry and noticed the fries were extremely hard and stale. Since I had not yet exited the property, I returned to request a replacement. I then waited an additional four minutes standing at the lobby counter while an employee organized sauces. I explained the issue and asked SHAMARLA whether my fries could be upgraded to a large, given the extended wait time and poor quality of the original fries. SHAMARLA refused. I explained that due to the length of time spent in the drive-through, I reasonably assumed fresh fries were being prepared. SHAMARLA again refused and stated that my only option was a refund. I agreed to the refund. SHAMARLA then refunded my money and threw my food and my child’s Happy Meal into the trash. I asked for her name and requested that she spell it so I could note it. She quickly spelled it and I asked her why she was being so rude. She became defensive and stated she did not want to argue, despite the fact that I was not arguing—only documenting the interaction. This was the worst service I have ever experienced at McDonald’s. The interaction felt unnecessarily hostile, cruel, and wasteful, especially discarding my child’s meal. As a customer, I waited twice to be served, received food that was not fresh, and was offered no reasonable resolution. I hope this matter is reviewed, as this experience does not reflect the level of service I expect from McDonald’s. Sincerely, Nikki
• JL

  J Liptak

  6 days ago
  5.0
  Absolutely phenomenal staff and accuracy if order and product awesome! Couldn’t grade any person or food all but excellent.
• DD

  Deuce Deuce

  Jan 5, 2026
  1.0
  Food was cold and the older lady at the pay window during lunch always had a nasty attitude and smart mouth don’t eat here save your money the McDonald’s on Fairbanks is better.
• OR

  Osniel Rojas

  Jan 4, 2026
  1.0
  17 min waiting. for 1 large fries It was Sunday night 9:10 but well when i said i want a refund my fries came so quickly fries were uncooked
• JW

  Janetta Williams

  Dec 16, 2025
  1.0
  Nasty place serves spoiled food and acts like it's ur fault because you are bringing it back. Rude mgr Sherrie I'm done with this place they have went down, time to find new place for me and my work to get breakfast. Noone burnt food or cold coffee or old coffee. Pics can see in other reviews I have sent.

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