Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders, including missing items and wrong food.
Customer Service
Service quality varied significantly; some staff were praised for kindness while others were criticized for rudeness and poor attitude.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and trash not being taken out.
Food Quality
Customers expressed dissatisfaction with food quality, citing undercooked items and stale fries.
Speed of Service
The speed of service was inconsistent, with some customers experiencing long wait times, especially during busy hours.
SS
Sarai
5 days ago
1.0
Curbside pick up order. I waited a while. I had to walk inside to pick-up my order. Hamburgers were cold and fries were not fresh.
MW
Matt Whitley
Feb 15, 2026
1.0
Missed 4 items in the order.
Happy meal was missing the side items in two of them. These are closed so it’s not like they forgot to hand a bag over.
Left all the sandwiches that had been ordered.
Phone number doesn’t ring, unable to contact customer service as no way is provided.
MG
Marci Goodstein
Jan 18, 2026
5.0
Hardly ever very busy so it's nice. They get you through quickly.
MG
M. “Liz” Guerra
Jan 1, 2026
5.0
I love to see Jean
EB
Eric Berthold
Dec 24, 2025
2.0
Doesn't matter how well you do anything if you can't get the order correct. A steak egg and cheese bagel with no steak is nuts