Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 551 N. Alafaya Trail in Orlando is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,246 reviews
5 stars
779
4 stars
278
3 stars
80
2 stars
36
1 star
73
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for being delicious and fresh, though some noted issues with greasiness and inconsistency.
Service Issues
Several reviews highlighted slow service, order mistakes, and unprofessional behavior from staff, impacting the overall dining experience.
Pricing Concerns
Many customers expressed dissatisfaction with the high prices, feeling that the cost did not match the value received.
Cleanliness
There were multiple complaints about dirty tables and unsanitary conditions, indicating a need for better cleanliness standards.
Staff Friendliness
While some customers reported friendly and helpful staff, others experienced rude service, suggesting inconsistency in customer interactions.
- MAMohd Al5 days ago1.0They gave me burnt fries The burger was not cooked well Maybe because I tipped 5%. This sucks.
- HSHamdy SalemJan 5, 20261.0The worst burger you can ever have dry, overcooked, full of roughage and has no flavour. The fries are soggy and soaked of oil . Very disappointing. Would not recommended it
- BEBrandon EsslerDec 11, 20255.0Best freshly made burgers and fries anywhere. Great self serve drink selection. Super friendly staff. Only wish they had he $5 combo deal at this location!
- JJJeffproNov 23, 20252.0Took them more than 10 minutes to take my order when there was absolutely no one else in line.
- CGCat GNov 13, 20252.0I enjoy how nub is gluten free there but the workers don't even know WHAT gluten is, and what is and isn't gluten free. In my opinion if you're a company that advertises having lots of gluten free options, you should at least TRAIN your workers and INFORM them of what gluten is. NO DISRESPECT to the workers, this is an issue with managements training, not the employees.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 551 N. Alafaya Trail in Orlando accept reservations?
No, Five Guys does not accept reservations at this location.
What are the operating hours for Five Guys in Orlando?
Five Guys is open Monday through Thursday and Sunday from 11:00 AM to 10:00 PM, and on Friday and Saturday from 11:00 AM to 11:00 PM.
Does Five Guys offer delivery and pickup services?
Yes, Five Guys offers delivery and in-store pickup services. You can order online via their delivery URL.
Can I customize my burger or milkshake at Five Guys?
Absolutely! Five Guys offers more than 250,000 ways to customize your burger and over 1,000 milkshake combinations to satisfy your cravings.
What payment methods are accepted at Five Guys on Alafaya Trail?
They accept payment by American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is there wheelchair accessibility at Five Guys in Orlando?
Yes, the restaurant has wheelchair accessible entrance, parking, seating, and restroom facilities.
Does Five Guys offer gluten-free or vegetarian options?
Five Guys offers sandwiches without buns as wraps or bowls, which are gluten-free options. Their veggie sandwich consists of peppers, onions, and mushrooms but is not a veggie patty. Cross-contamination risks exist, so check their allergen info for details.
Are there family-friendly amenities at Five Guys?
Yes, Five Guys welcomes children and provides high chairs. They also have restrooms available for customers.
What nearby shopping options are available around Five Guys at Waterford Lakes Shopping Center?
Near Five Guys, you can find Kay Jewelers for jewelry and bridal needs, American Eagle for clothing and fashion accessories, and J.Crew Factory offering men's clothing and accessories.
What other dining options are close to Five Guys at 551 N. Alafaya Trail?
Nearby dining includes Dave's Hot Chicken for chicken dishes, Marlow's Tavern for American cuisine, and Kura Revolving Sushi Bar for sushi and Japanese food.
Are there any entertainment or specialty stores near Five Guys in Orlando?
Yes, you can visit Classic Rock School of Music for music-related activities or check out ThinkGeek for gifts, toys, and unique collectibles.