Dunkin'

4.1
511 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
588 S Alafaya Trl, Orlando, FL
32828, United States

Hours

Reviews

4.1
511 reviews
5 stars
300
4 stars
91
3 stars
50
2 stars
19
1 star
51

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are praised for friendliness while others are criticized for rudeness and poor attitude.

Order Accuracy

Frequent complaints about incorrect orders and inconsistent drink quality, leading to customer frustration.

Cleanliness

Reports of dirty floors and unsanitary conditions, though some customers noted clean bathrooms.

Speed of Service

Long wait times reported, especially during busy hours, with some customers experiencing delays even with mobile orders.

Food Quality

Inconsistent food quality, with some items described as stale or poorly prepared, while others received positive feedback.
  • VS
    Vincent Santa
    6 days ago
    5.0
    Fast service & very friendly service!
  • CC
    CB
    Jan 2, 2026
    1.0
    Worst customer service ever. Management lacks leadership and professionalism. The old lady in the drive-thru needs customer service skills. This place is the worst Dunkin location in Orlando.
  • SG
    Steven Gosnell
    Dec 29, 2025
    1.0
    THE LAST TWO OR THREE TIMES my drink cup wasn't even filled all the way. And no it wasn't an online order I picked it up from the window with 2 FULL INCHES of space between the cup and lid. This location specifically used to be literally the best Dunkin closest to my house. Now the quality has drastically dropped and the service is poor. The cashier literally rolled her eyes and sighed when I presented her with change alongside my cash, I also work customer service so I understand but her attitude was so unnecessary.
  • AR
    Angela Rudd
    Dec 15, 2025
    3.0
    It was okay, took along time for service and didn't have a verity of donuts. A lot were out and not made. It was very beautifully decorated in there though.
  • NN
    Natalia
    Dec 15, 2025
    1.0
    Yesterday I arrived at the store to pick up my uber delivery order. I waited for 15 minutes but the order wasn’t prepared. I asked when it would be ready and was told -15 minutes more. ????!!!! It wasn’t busy time: just one person was there during the time I was waiting. While I was there I only heard that the guys in the kitchen were chatting and laughing. Perhaps the supervisor should have known about the efficiency of the staff at the restaurant. They are stealing our time. In the end I refused the delivery, as a result I wasted my time and money. It’s not my only negative experience of that store.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Orlando, FL?

Dunkin' in Orlando is open every day from 4:00 AM to 10:00 PM.

Which meals does Dunkin' serve at this location?

Dunkin' serves breakfast, brunch, and lunch.