Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Mixed reviews on customer service; some staff are praised for friendliness while others are criticized for rudeness and poor attitude.
Order Accuracy
Frequent complaints about incorrect orders and inconsistent drink quality, leading to customer frustration.
Cleanliness
Reports of dirty floors and unsanitary conditions, though some customers noted clean bathrooms.
Speed of Service
Long wait times reported, especially during busy hours, with some customers experiencing delays even with mobile orders.
Food Quality
Inconsistent food quality, with some items described as stale or poorly prepared, while others received positive feedback.
VS
Vincent Santa
6 days ago
5.0
Fast service & very friendly service!
CC
CB
Jan 2, 2026
1.0
Worst customer service ever. Management lacks leadership and professionalism. The old lady in the drive-thru needs customer service skills. This place is the worst Dunkin location in Orlando.
SG
Steven Gosnell
Dec 29, 2025
1.0
THE LAST TWO OR THREE TIMES my drink cup wasn't even filled all the way. And no it wasn't an online order I picked it up from the window with 2 FULL INCHES of space between the cup and lid. This location specifically used to be literally the best Dunkin closest to my house. Now the quality has drastically dropped and the service is poor. The cashier literally rolled her eyes and sighed when I presented her with change alongside my cash, I also work customer service so I understand but her attitude was so unnecessary.
AR
Angela Rudd
Dec 15, 2025
3.0
It was okay, took along time for service and didn't have a verity of donuts. A lot were out and not made. It was very beautifully decorated in there though.
NN
Natalia
Dec 15, 2025
1.0
Yesterday I arrived at the store to pick up my uber delivery order.
I waited for 15 minutes but the order wasn’t prepared. I asked when it would be ready and was told -15 minutes more.
????!!!!
It wasn’t busy time: just one person was there during the time I was waiting.
While I was there I only heard that the guys in the kitchen were chatting and laughing.
Perhaps the supervisor should have known about the efficiency of the staff at the restaurant. They are stealing our time.
In the end I refused the delivery, as a result I wasted my time and money.
It’s not my only negative experience of that store.
What are the operating hours of Dunkin' in Orlando, FL?
Dunkin' in Orlando is open every day from 4:00 AM to 10:00 PM.
Which meals does Dunkin' serve at this location?
Dunkin' serves breakfast, brunch, and lunch.
Can I order ahead using an app for faster service at Dunkin'?
Yes, you can order ahead using the Dunkin’ mobile app available on both iOS and Android for a quick grab-and-go experience.
Does this Dunkin' offer delivery and curbside pickup services?
This location offers delivery, but curbside pickup is not available.
What new holiday drinks are available at this Dunkin' location?
Try the NEW Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher this holiday season.
Does this Dunkin' location have a drive-thru service?
Yes, this Dunkin' location includes a drive-thru for convenient ordering.
What nearby restaurants can I visit after enjoying Dunkin' in Orlando?
Nearby restaurants include Summer Palace for Chinese and sushi, Subway for sandwiches, Taco Bell for Mexican, IHOP for breakfast and brunch, Domino's Pizza, StaySaucy, Saucy by KFC, and KFC for chicken and fast food.
Are there nearby places for beauty and relaxation close to Dunkin'?
Yes, Expert Nails & Spa is nearby if you're looking for nail and spa services after your visit to Dunkin'.
Where can I do grocery shopping near the Dunkin' on S Alafaya Trail?
You can shop at Walmart Neighborhood Market, Walmart Pharmacy, and Walmart Neighborhood Market Orlando - S Alafaya Trail all located close to Dunkin'.
What payment options are accepted at this Dunkin' location?
Dunkin' accepts both credit and debit cards for payment.