Dunkin'

3.6
416 reviews
Decked Out Lattes
Get DirectionsCallWebsite

Business Details

9924 Universal Blvd, Orlando, FL
32819, United States
(407) 930-5677
https://www.dunkindonuts.com
GoogleInstagramTwitter

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9924 Universal Blvd, Orlando, FL
32819, United States

Hours

Reviews

3.6
416 reviews
5 stars
195
4 stars
72
3 stars
31
2 stars
25
1 star
93

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, with specific mentions of employees yelling at customers and displaying poor attitudes.

Food Quality

Many customers reported issues with food quality, including stale donuts, poorly made sandwiches, and incorrect orders.

Cleanliness and Environment

While some customers noted the restaurant was clean, others reported a toxic environment with staff arguing and a lack of organization.

Order Accuracy

Frequent complaints about incorrect orders and missing items were noted, indicating a significant issue with order fulfillment.

Service Speed

Several reviews mentioned slow service, with long wait times and inefficient handling of orders.
  • RG
    Rachel Gibson
    4 days ago
    2.0
    Just ordered donut holes, and when we tokd them they tasted bad, they said the donuts had been made fresh. Instead of asking me how tonfox the problem, the team dismissed our concerns and acted disinterested and dismissive.
  • OS
    Omair Sidu
    5 days ago
    5.0
    Made coffee the way I asked, hot breakfast…. 10 star
  • PN
    PlayBoyQuane (Game Ninja)
    Nov 15, 2025
    1.0
    I came in earlier today and was shocked by the way I was spoken to. I said Good morning and the employee with blonde hair immediately raised his voice at me. This was extremely rude and I’m very disappointed with this type of service.
  • JF
    Jack Fitz
    Nov 15, 2025
    1.0
    John with the ponytail was extremely disrespectful and overall ruined my experience. I’ve never gone to a Dunkin where an employee was as plain rude for no reason. When i’m simply trying to order a coffee and get my breakfast there is no need for such behavior. Will not be going here again.
  • WS
    Whitney Souverain
    Nov 15, 2025
    2.0
    John with the ponytail was being so rude to me while ordering my drink. Had an attitude and all which I don't appreciate or tolerate. Someone else needs to work the cashier job. Lost another customer.
Read more reviews on Google

Frequently Asked Questions About Dunkin'

What are the holiday-themed drinks currently available at Dunkin' Orlando?

Try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher for festive flavors.

What are the operating hours of Dunkin' at 9924 Universal Blvd, Orlando?

Open Monday to Friday from 5:00 AM to 6:00 PM, and on weekends from 6:00 AM to 6:00 PM.