Dunkin'

3.6
421 reviews
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Business Details

9924 Universal Blvd, Orlando, FL
32819, United States
(407) 930-5677
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9924 Universal Blvd, Orlando, FL
32819, United States

Hours

Reviews

3.6
421 reviews
5 stars
198
4 stars
72
3 stars
32
2 stars
25
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders and a lack of accountability from staff.

Food Quality

Several reviews mentioned stale or poorly prepared food items, particularly donuts and breakfast sandwiches.

Cleanliness and Environment

While some customers noted cleanliness, others described a toxic atmosphere among staff, affecting the overall experience.

Speed of Service

Customers experienced slow service, with long wait times and inefficient order handling.
  • BA
    Basil Abushawarib
    Jan 3, 2026
    1.0
    Dunkin donuts got no donuts, really bad customer service… tables are dirty, I had to clean the table before we set
  • GS
    Gina Sierra
    Dec 16, 2025
    5.0
    The manger she was really nice was helping prepare coffee
  • GT
    G-Boys ganzel twins
    Dec 8, 2025
    5.0
    Quick! And they actually made my coffee right.
  • DD
    Debbie
    Nov 29, 2025
    3.0
    It was a busy Black Friday morning, I noticed someone ended up taking my whole order while waiting for 30 mins and since the team was done making food and cleaning up and I asked a female manager and she said “she’s still making food” and walked away…someone fired her
  • RG
    Rachel Gibson
    Nov 20, 2025
    2.0
    Just ordered donut holes, and when we tokd them they tasted bad, they said the donuts had been made fresh. Instead of asking me how tonfox the problem, the team dismissed our concerns and acted disinterested and dismissive.
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Frequently Asked Questions About Dunkin'

What are the holiday-themed drinks currently available at Dunkin' Orlando?

Try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher for festive flavors.

What are the operating hours of Dunkin' at 9924 Universal Blvd, Orlando?

Open Monday to Friday from 5:00 AM to 6:00 PM, and on weekends from 6:00 AM to 6:00 PM.