Dunkin'

4.0
254 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4210 W Plaza Dr, Orlando, FL
32816, United States

Hours

Reviews

4.0
254 reviews
5 stars
139
4 stars
43
3 stars
27
2 stars
12
1 star
33

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and lacking basic courtesy.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food or drink preparations.

Speed of Service

While some customers praised the speed of service, others experienced long wait times, especially during busy periods.

Food Quality

Feedback on food quality was mixed, with some items being satisfactory while others were criticized for being poorly prepared or lacking flavor.

Cleanliness and Maintenance

Several reviews mentioned cleanliness issues, including unsanitary conditions in the bathroom and general messiness in the store.
  • MM
    Mond Moon
    Nov 12, 2025
    5.0
    every time I come here to study, the people who work here are very nice and the food has been great :)
  • TT
    Tom Trant
    Oct 30, 2025
    1.0
    It’s obvious the college kids working here have a false sense of entitlement. Zero customer service skills. Zero attention to detail. I’m sure that lack of common courtesy will take you far in life.
  • JK
    Jessica K
    Sep 20, 2025
    1.0
    Rude service from guy behind the counter. I had a coupon for a free donut from having done the survey. It didn’t scan properly and when I looked at the receipt I noticed I was charged for it. The guy was rude and told me to come back and use it tomorrow. I said no and I wanted a refund. He was upset and didn’t even give the full refund (didn’t refund the tax). They messed up my order and gave me a medium coffee when I paid for a small, so I let the tax go. I didn’t expect such attitude from a donut worker for something so simple. Still, the coffee and donut were satisfactory.
  • MP
    Mya Porter
    Jul 22, 2025
    1.0
    I am usually a regular here, and most time the service is merely okay and the food is what you would expect. Today I just wasnt having a good day and I heard from a lady behind the counter working on my order making fun of what I chose. Normally I would let it go but it's just not what I needed to hear today.
  • CE
    Carissa Edwards
    Jun 28, 2025
    1.0
    On June 28th, I visited this Dunkin store with children. The person who is working the counter is extremely rude and has zero customer service skills. I politely approached her about an issue with how something was made and instead of just simply remaking it, she became defensive and flat out refused. The person claimed to be a manager (7:00 AM in case the real store manager sees this) and was unwilling to fix any issue.

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' location at 4210 W Plaza Dr in Orlando, FL?

This Dunkin' location is open Monday to Friday from 6:00 AM to 8:00 PM, Saturday from 7:00 AM to 8:00 PM, and Sunday from 7:00 AM to 5:00 PM.

Does this Dunkin' offer delivery and pickup services?

Yes, this Dunkin' offers both curbside pickup and delivery services.