Dunkin'

3.6
547 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5598 W Colonial Dr, Orlando, FL
32808, United States

Hours

Reviews

3.6
547 reviews
5 stars
269
4 stars
76
3 stars
41
2 stars
27
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of friendly and rude service, with several customers highlighting poor interactions with staff, particularly a manager named Cynthia.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and poorly prepared food.

Food Quality

While some customers enjoyed the food, others complained about stale donuts, poorly prepared coffee, and inconsistent quality.

Staff Attitude

Several reviews noted unprofessional behavior from staff, particularly in the drive-thru, leading to negative customer experiences.

Cleanliness and Organization

The location was described as clean, but many customers reported disorganization and long wait times.
  • MA
    Meg A
    Jan 4, 2026
    1.0
    Everytime I order food from here, its burnt and inedible. I used to work at Dunkin and theres no reason as to why it should be burnt other than on purpose or neglect to maintain the machines.
  • KM
    Kevin Mercado
    Dec 31, 2025
    5.0
    Thank you to Dontrell for providing a very positive and easygoing experience at this location. He took the time to make sure we had everything we needed on our order (food, drinks, donuts, etc.) and explained everything very well. We will definitely be coming back. Thanks again!
  • EO
    Emerald Oates
    Dec 13, 2025
    5.0
    I had the pleasure of being served by Lakendrick. He was friendly, patient and knowledgeable of the menu.
  • SC
    Scott C
    Dec 13, 2025
    5.0
    Hearing Love's energy at the drive through speaker this morning was a great start to my day. She was so friendly and energetic. She definitely deserves some recognition!
  • JW
    Jody Williams
    Dec 7, 2025
    5.0
    Kendrick is the absolute NICEST drive through server EVER. He is always pleasant, attentive, and genuinely friendly.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' Orlando at 5598 W Colonial Dr?

Dunkin' Orlando is open Monday to Saturday from 4:00 AM to 8:00 PM and Sunday from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services.