Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.6
542 reviews
5 stars
264
4 stars
77
3 stars
41
2 stars
27
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude and unprofessional behavior from staff, particularly from a manager named Cynthia.
Order Accuracy
Numerous customers reported issues with incorrect orders, including missing items and poorly prepared food, leading to frustration and dissatisfaction.
Food Quality
While some customers enjoyed the food, many others complained about the quality, including stale donuts and poorly prepared coffee.
Staff Attitude
Several reviews noted a lack of friendliness and professionalism among staff, with some customers feeling disrespected during their interactions.
Service Speed
Customers frequently mentioned slow service, particularly during busy times, leading to long wait times and dissatisfaction.
- KBKizzy British3 days ago1.0The food was short 🥵
- BRBianca RoseNov 13, 20253.0The only good worker they have there is the older woman and she's the only reason I'll even give 3 stars .
- APAurea “Esther” PowellOct 3, 20251.0I dislike giving bad reviews as I try to see the best in everything however I am leaving one today regarding a recurring issue with this particular location on West Colonial Drive and to address the unprofessional conduct of the morning manager, Cynthia. On my past five visits, the staff has consistently failed to correctly prepare my mobile orders. The most common error involves my decaf coffee with oat milk, which I have received as a watered-down black coffee on multiple occasions. During my most recent visit, when my order was incorrect, I politely brought the issue to the attention of the drive-thru attendant. The manager, Cynthia, then intervened. • She approached the situation in a rude and dismissive manner. • She repeatedly interrupted me, preventing me from explaining the situation. • She incorrectly claimed my order was placed incorrectly, even when I offered to show her the details on my app. • Her response to the complaint was a second poorly prepared coffee, and she attempted to rush me through the drive-thru without resolving the issue properly. This pattern of service failure and a manager's hostile response to a polite customer complaint is unacceptable. This individual requires retraining in customer service and conflict resolution. I will not be returning to this location and do not recommend anyone to this location due to her horrible service. .
- DVDarling ValdezSep 2, 20255.0We were traveling from Tampa and got breakfast at this amazing location with great service and the most friendly people. Mrs C and her team are the best in customer service . Keep it up guys !!!!
- TTTyAug 22, 20251.0Terrible experience. The lady at the window was very rude. I had an item shown on the Dunkin app and she told me that they didn’t have it and that she didn’t know what it was. Once I made it to the window, I only got one item and was asked by the same lady “what are you still doing here? Do you need something”. As well they got my order wrong. I ordered a bacon egg and cheese and got a cream cheese bagel. Also I ordered pumpkin munchkins and received a variety of munchkins. 1/100 I would not recommend going back.
Frequently Asked Questions About Dunkin'
What are the opening hours of Dunkin' Orlando at 5598 W Colonial Dr?
Dunkin' Orlando is open Monday to Saturday from 4:00 AM to 8:00 PM and Sunday from 5:00 AM to 8:00 PM.
Does this Dunkin' location offer delivery and curbside pickup services?
Yes, this Dunkin' offers both delivery and curbside pickup services.
What holiday drinks are currently available at Dunkin'?
You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.
How can I order ahead from Dunkin' Orlando to save time?
You can order ahead using the Dunkin' mobile app available on iOS and Android or through their online order link for a fast grab and go experience.
Does Dunkin' Orlando have a drive-thru?
Yes, this location features a drive-thru for convenient service.
What types of meals are served at Dunkin' Orlando?
Dunkin' serves breakfast, brunch, and lunch meals including coffee, espresso, breakfast sandwiches, and donuts.
Are there vegetarian options available at Dunkin'?
Yes, Dunkin' Orlando serves vegetarian options.
Which nearby restaurants can I visit before or after Dunkin'?
Nearby restaurants include Wang Sports BBQ, Bashu Hot Pot, Boba Queen cafe, Ten Ten Seafood & Grill, and Teriyaki House. These spots offer a variety of cuisines if you're looking to dine around the area.
What nearby places can help me find Dunkin' Orlando or enjoy nearby activities?
You can find Dunkin' near the Magic Event Center, a local dance club and bar, and the New Golden Sparkling Supermarket if you need grocery shopping.
Are there nearby convenience or service locations around Dunkin' Orlando?
Yes, nearby service locations include Advance America, Liberty Tax offices, D & C Barber Shop, and P. H. D. Pharmacy & Medical Supplies for various personal and financial services.