Dunkin'

3.6
586 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8015 Turkey Lake Rd, Orlando, FL
32819, United States

Hours

Reviews

3.6
586 reviews
5 stars
263
4 stars
106
3 stars
53
2 stars
38
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, with many customers reporting rude or unprofessional behavior, while others praised friendly service.

Cleanliness

Several reviews mention the store's cleanliness, but many customers also reported dirty conditions, including unsanitary bathrooms and unclean dining areas.

Order Accuracy

Numerous complaints about incorrect orders and long wait times were noted, with some customers expressing frustration over receiving the wrong items or incomplete orders.

Food Quality

Customers expressed dissatisfaction with the quality of food items, citing stale or poorly prepared products, while some enjoyed specific items like donuts and bagels.

Management Issues

Several reviews highlighted issues with management and staff training, suggesting a need for better oversight and customer service training.
  • DS
    Deep Suri
    2 days ago
    5.0
    New management is really doing great job at this location. Very welcoming, fast service and very friendly specially christen and her whole staff. Kudos to them
  • MC
    Maria Coates
    Nov 11, 2025
    5.0
    We went to this location today 11/11/2025 to get the Veterans/Military Special Promotions and we are treated amazingly. Mark was phenomenal with customer service and very accommodating. We are overall HAPPY with our experience and most like would visit again and recommend this location “Dunkin Donuts @ Turkey Lake, Orlando Florida. 🍩
  • JB
    JENNIFER BAIROS
    Nov 11, 2025
    2.0
    We frequent many different Dunkin donuts as my husband loves his iced coffee. Across the board at the many that we have went to, I have tried the cream cheese stuffed everything bagel it has truly been a disappointment at all locations. They are either overcooked and congealed inside or undercooked and still cold and frozen inside. About this particular location, I ordered two donuts and one iced coffee from the kiosk at the door place my order and paid. My name was called only to tell me that they had run out of donuts. I'm thinking to myself. How is this even possible? It's Dunkin donuts... The gentleman that was working there was nice and polite. He asked me over to the pastry window apologized and told me to pick out two other items due to them not having what I ordered. I picked a braided apple pie pastry and a raspberry croissant. This was the first time I ever tried a raspberry croissant and I will say it was really good. I would definitely recommend that. I have gone to this location a couple of times now and every time I've had an interaction with the lady that prepares the warm food or hot foods is very unpleasant. Short-tempered and should not have any interaction with customers. The store is quite busy. The service doesn't seem to be able to keep up with the amount of people that go in there. The store was clean from what I can see at the entrance anyway.
  • TG
    Tammy Garcia
    Nov 10, 2025
    1.0
    You have to order at a kiosk, can't see what's available and what's not when placing the order, it's sheer chaos. 10am on a Monday and most of their donuts and bagels are gone. They're having to constantly yell out to people that what they ordered isn't available. It's taking longer than it would if they just had someone taking orders. I've seen busier dunkins with cashiers that move so much quicker because they don't have to keep changing orders
  • AA
    Ard101squadx
    Nov 5, 2025
    1.0
    Went in just to ask a couple questions about items that dunkin was advising, as soon as I walked in lady was already shaking her head , while playing on her phone. When I was asking questions she was so rude answering with attitude as if she didn’t even wanna be there . I can’t believe why they would even hire her. I was being extremely nice about the whole thing just ignoring how she was acting I just waited for the gm to walk out to speak with her about the questions I had. She was extremely nice and I prefer her to take my order anytime.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Orlando, FL?

Dunkin' in Orlando is open Monday through Saturday from 5:00 AM to 7:00 PM, and on Sundays from 6:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services.