Dunkin'

Reviews

• RC

  Ryan Council

  Nov 15, 2025
  1.0
  This is the second week in a row where they did not have food items. Today, they took my order, but then when we got to the window, they told me that they did not have the items that we were asking for. They tried to swap an apple juice with an orange juice and they revealed to me that they did not have my coffee flavor that I ordered. I believe I overheard one of the staff members also say that they did not have two of the donuts that I had just ordered, so upon that, I asked them to cancel my order. I read the previous comments about the service taking a dive. That is truly unfortunate. It's a nice area and we do a lot of business every Saturday in that area. We ended up driving 2 miles away to another Dunkin Donuts in Winter park that was on point. I hope they get it fixed fast.
• JC

  Joshua Colorado

  Nov 13, 2025
  1.0
  Never has items that you want and has poor customer service, avoid at all costs there’s a better one on Fairview
• NP

  Nancy Pham

  Oct 29, 2025
  1.0
  I placed an order on the app. 1 cereal n milk latte, cold brew with cereal milk and 25 assorted munchkins. We arrive at the drive thru for the lady to tell us that the cereal milk was discontinued. We get our modified drinks and she says “bye”. I was like “ahh. We also ordered munchkins.” She replies “oh. We are out of those” So this location was going to ignore the fact that I bought munchkins and since they were out, they would keep my money and give me nothing. They said I have to dispute it in the app. I won’t go there again. She gives me a receipt with the full charge but I didn’t get all my items.
• AL

  amanda Lee

  Oct 27, 2025
  2.0
  I don’t think any time I have ever ordered hash browns (and using my points..) I’ve ever gotten them. Check your bag before driving away
• AD

  Alexa D

  Oct 26, 2025
  1.0
  This place used to be great when I first moved here a year ago. Idk who works on Saturday and Sundays usually, but, every time I’ve gone in the last 5 months it has been a terrible experience. They are always out of something, (when there is never a long line, if any at all) the employees switch between order taking mid order so you don’t know who is actually taking your order & it becomes confusing, and the gentleman seems incompetent at being able to take an order. He never reads the order back correctly. Not sure if management needs to teach these employees better or what but this location used to be great. Hope it turns around soon.

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