Dunkin'

3.5
460 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7067 Narcoossee Rd, Orlando, FL
32822, United States

Hours

Reviews

3.5
460 reviews
5 stars
201
4 stars
71
3 stars
47
2 stars
29
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing dissatisfaction with the service they received.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration and disappointment.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including dirty bathrooms and overall lack of cleanliness.

Wait Times

Customers frequently complained about long wait times both in the drive-thru and inside the store, often citing poor service speed.

Product Quality

Feedback indicated inconsistency in product quality, with some customers receiving burnt or poorly made food and drinks.
  • SH
    SFC Marion Hill
    5 days ago
    1.0
    Just went through the drive- thru. To receive a lukewarm coffee. It’s just as cold as the reception when I made the order and receive it from the window. The evening staff is just as stale as a day old doughnut.
  • KM
    kennie Martinez
    Nov 11, 2025
    1.0
    After placing an order through the app for pick up inside, turns put they closed the store. Employees inside wouldn’t service the customers. No way to receive a refund! Thats not how you treat customers! Let alone the ones who do come inside into your place of business.
  • RR
    R
    Nov 6, 2025
    3.0
    The person at the cash did not seem like they wanted to be there. Maybe they were just having a bad day. They misheard what my friend wanted, when she told them what she had requested they did not look happy at all. They gave her the drink she had originally asked for but did not offer any milk cream etc to put in so she ended up drinking without. It wasn’t busy in store no one else was in like behind us. Every table was dirty. I got a drink and breakfast sandwich. It was cold.
  • RF
    Regina Frazer
    Nov 4, 2025
    2.0
    I placed my order in the app while at home. I walked in instead of waiting in the drive thru. The women at the pick up line was telling everyone their order was not ready because she was not checking both inside and drive thru orders. She told me I ordered at the wrong location without even checking. I went to verify my order on my app when I walked back in she's yelling "because it's a drive thru order" Then she's yelling sarcastically 'have a nice day mami". It takes little to no effort to check both areas. People have the right to come in to pick up their order. Her customer service skills need some polishing.
  • KR
    keyla rangel
    Oct 30, 2025
    1.0
    El dia de ayer fue mi peor experiencia en este sitio, la cual estaba esperando por mi cambio y la cajera parece que no sabia contar porque me dio el cambio menos de lo que tenia que darme, luego me dio el cambio y faltaban las monedas y yo estaba ahi esperando a que me completara mi cambio y me dijo no tengo dinero en la caja y le dije esa no es mi culpa tienes que darme mi cambio completo y me dijo tampoco es mi culpa y detrás de ella estaba la manager se acerco y me dijo todo el pais esta en quiebra para que tu vengas a pelear por cambio! Yo fui a comprar con mi dinero no a pedir nada regalado y lo que queria era mi cambio completo, no tenian excusas para no darme mi cambio, peor darme actitud y ponerse a discutir con el cliente… falta de profesionalismo

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' in Orlando, FL?

Dunkin' in Orlando is open Monday to Saturday from 4:00 AM to 9:00 PM, and on Sunday from 5:00 AM to 9:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' Orlando offers both delivery and curbside pickup services.