Dunkin'

3.6
868 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
11787 International Dr, Orlando, FL
32821, United States

Hours

Reviews

3.6
868 reviews
5 stars
388
4 stars
149
3 stars
87
2 stars
50
1 star
194

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, leading to a negative experience.

Order Accuracy

Many reviews highlighted issues with incorrect orders and a lack of available menu items, causing frustration among customers.

Cleanliness

Several customers noted unsanitary conditions in the store, including dirty tables and restrooms.

Speed of Service

Customers frequently complained about slow service, with long wait times reported in both drive-thru and in-store orders.

Product Availability

There were consistent mentions of limited food and drink options, particularly during peak hours.
  • SF
    Sunkissed Floridian
    Nov 9, 2025
    4.0
    The iced coffee was made correctly but it wasn't properly stirred so I was a little bitter but all in all not bad. The Christmas flavors are the best.
  • TA
    Tracy Antol
    Oct 28, 2025
    3.0
    The dunkin' donuts has no donuts they also have limited coffee selections everything we ordered was out of stock
  • LM
    Louisa Moore
    Oct 17, 2025
    4.0
    I was out shopping in the area and had a deal in my Dunkin' app for a free iced coffee, so I placed an order in the app for a "walk-in" pick-up. I was the only customer there when I arrived, so my coffee was ready pretty fast. The service was super fast and efficient, and the two employees who were working were so friendly and fun! We had a nice conversation while they were loading my donut into a bag and finishing up my espresso. The interior was spotlessly clean and smelled really fresh, and they still had a good assortment of donuts left although it was almost 3:00 in the afternoon. I opted for the adorable Halloween seasonal donut that looked like a little spider on top. It was fresh and delicious, not stale at all! This was one of the best Dunkin's I've been to in a long while. My iced espresso was delicious. I got it with oatmilk and sugar free coconut syrup, and it was especially tasty. I have zero complaints about this location. They have a drive-thru and lots of parking, too. Easy in, easy out, with fast and friendly service. Can't beat that for an afternoon pick-me-up!
  • ND
    naliyah danye
    Oct 11, 2025
    1.0
    I had a very disappointing experience at this location. Chris was extremely rude and unprofessional. I received the wrong order, and when I called to address the issue, I was told to come back. While I was there, I overheard Chris speaking disrespectfully about me to another employee, which was completely unacceptable. Customer service is important, especially when it comes to handling mistakes. I would rather drive 15 minutes to another Dunkin’ Donuts than return to this one. I do not recommend this location due to poor management and lack of professionalism.
  • PT
    Pretty Tina
    Sep 12, 2025
    1.0
    This was one of the most unpleasant customer service experiences I’ve ever had. The staff was extremely rude and dismissive, making it a very nasty and uncomfortable Instead of being greeted with friendliness or even basic courtesy, I was met with the most unprofessional and unpleasant attitude. Definitely not the kind of service anyone should have to deal with first thing in the morning.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Orlando, FL?

Dunkin' is open Monday to Friday from 5:00 AM to 6:00 PM, and on weekends from 6:00 AM to 6:00 PM.

Where is this Dunkin' location situated?

This Dunkin' is located at 11787 International Dr, Orange, Orlando, FL 32821, USA.