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Dunkin'

2.9
(442 reviews)

Business Details

3011 Cathy St, Orlando, FL
32839, United States
(407) 985-5924
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3011 Cathy St, Orlando, FL
32839, United States

Hours

Reviews

2.9
442 reviews
5 stars
159
4 stars
50
3 stars
20
2 stars
20
1 star
193

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, with several instances of poor service and disrespectful interactions.

Order Accuracy

Numerous reviews highlighted frequent issues with incorrect orders, including wrong items and missing components.

Wait Times

Customers consistently complained about long wait times both in drive-thru and inside the store, often exceeding reasonable expectations.

Mixed Experiences

While some customers praised specific employees for excellent service, the overall sentiment indicated a need for better staff training and management.
  • DC
    Daniel Cabrera
    5 days ago
    1.0
    Been getting the same coffee everyday from this place. Today I got a hot coffee with 2 creams, 1 sugar. A very rude lady gave me a cup of coffee with 2 creams on the side. They usually put the cream inside. I asked her if she could put the creams inside as they usually do and she literally asked me “is it too hard of a jib for you to do it?”. After I said, it’s not about how hard it is, it’s just not very convenient, mind you I was in my car, she goes “I gotta take care of other people” and closed the window. Horrible service, burned my hand trying to put the creams in the car too.
  • AS
    Aliyah Singh
    Feb 13, 2026
    1.0
    I pulled up at the drive-through and no one greeted me I kept saying hello hello. So then I decided to just continue pulling up to the window. I asked the gentleman if I can order here because no one was answering me.. He stated that I didn’t pull up far enough, which I was very confused by. I said can I order here and he said no I can’t take your order at the window and proceeded to laugh in my face. I looped back around and of course, there were two more cars in front of me. I watched those cars order. When it was my turn, I pulled up in the same spot. Those cars were in which by the way was the same spot I was originally in. I said hello hello again and no one was answering me like the first time. I waited about two minutes and the same gentleman greeted me through the microphone. I ordered my sandwich, pulled up to the window. The gentleman stepped away from the window as soon as I pulled up. A female walked up and asked me if I paid. I said no because the gentleman walked away. She said he’s taking an order. I said that’s fine. I also told her that I had to loop around again because he’s not answering people fast enough. She told me that they’ve been having this issue for a long time where they cannot hear people and people are not pulling up right. She said if you’re not in the right spot, they cannot hear you. So I told her that has nothing to do with the customers. They need to fix their microphone. I told her that he laughed in my face and made me pull back around. She said that she’s sorry and that they really have been having this issue with not hearing people for a long time. I said that’s fine but don’t tell customers it’s their fault or they pulled up wrong. It’s your fault that you can’t hear us. That just pissed me off on my morning to work. No wonder their rating on Google is 2.9. Do better Dunkin’ Donuts.
  • SP
    Sharell Prude
    Feb 8, 2026
    5.0
    Corey is amazing every time I come he’s always so nice and helpful 5 stars for him
  • BI
    Brandon Ikeman
    Jan 30, 2026
    1.0
    It's Dunkin, so you know what it is, but there is often one person working at this location and there are questionable clientele hanging around the parking lot. I would avoid this location if at all possible.
  • MS
    maria sanchez
    Jan 23, 2026
    1.0
    i go here often because its the closest one to me but its always a gamble. there are two employees here that make the experience so horrible. theyre always so incredibly rude no matter what you do its always like you did something wrong. we sat at the window waiting for our sandwich which they had not gave to us for a long time. so we asked about it and instead if apologizing that they forgot they just acted all annoyed made our sandwich and didnt even make it properly no refund or nothing. (it was a sausage egg and cheese with no sausage) its inssne how a business can operate this way and its not like this was the first time

Frequently Asked Questions About Dunkin'

What are the operating hours of the Dunkin' location on 3011 Cathy St, Orlando?

This Dunkin' location is open Monday to Saturday from 5:00 AM to 8:00 PM, and Sunday from 6:00 AM to 8:00 PM.

Does this Dunkin' offer delivery and curbside pickup services?

Yes, delivery and curbside pickup services are available at this Dunkin' location.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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