Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
2.9
430 reviews
5 stars
152
4 stars
49
3 stars
21
2 stars
20
1 star
188
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several instances of disrespectful interactions.
Order Accuracy
Frequent complaints about incorrect orders and missing items, indicating a lack of attention to detail.
Wait Times
Customers experienced long wait times both in the drive-thru and inside the store, often exceeding reasonable expectations.
Staff Attitude
Staff members were often described as unfriendly or indifferent, contributing to a negative customer experience.
Mixed Experiences
While some customers praised specific employees for their service, overall feedback highlighted significant issues with consistency and quality.
- GSGeorge Stewart1 day ago5.0Small Gem of a Dunkin, Great service, swing in before mall trips is a must. Coffee was made perfect, I will be back for sure,....only 3 small tables to sit,. So thats the only negative if you want to hang out, I dont have internet where I live so I like to go and have a dedicated spot to sit.
- SGSidney Graybill1 day ago1.0Every time I go here it’s a terrible experience. I worked at dunkin for years. Whoever is managing this store needs serious training for the staff. Every single time they have messed up my order, didn’t have it ready, are rude, and take a long time. I placed a mobile order today. Drive thru extremely backed up so I went inside. Nothing ready. The for at the food said I’m just gonna have to wait. She made my sandwich wrong. I asked her before taking it if it was correct. I watched her make it wrong. She flat out lied and didn’t remake it.
- AOAna OrellanaNov 16, 20251.0Waste of money and absolutely terrible experience here. I spent over AN HOUR here with only two card in front of me. I wanted to give them the benefit of the doubt but when I approached the window not only were they out of many things but they did not want to let me make changes to the order because of the things they were missing. When I ordered something completely different they also upcharged me for an order they got wrong and an item I did not receive. They were also complaining about the ONE car that went through the drive through behind me. When I asked for utensils, the man completely ignored me multiple times. so not only was I upcharge $2 for something I did not get, I paid $8 for an order they got completely wrong. waste of time and money.
- KBKyle BrockNov 10, 20251.0This has to be the worst Dunkin in the city. I’ll drive out of my way from now on to go somewhere else. They are always super slow, the staff has an attitude, and drinks are rarely correct. How does a hot latte come to me ice cold?!
- BBBecky BooOct 15, 20251.0I was in line for over 20 minutes, went to the window and asked him if someone could take my order. They were very disrespectful. They would not take my order. The manager was very disrespectful. There was a tall lady that was being very disrespectful. I had a Detective tell me and give me his card that he was a witness to how they treated me so I’m gonna contact corporate. They all should be fired on this shift. Today’s date is October 15 and it is 916. This incident occurred at 9 o’clock
Frequently Asked Questions About Dunkin'
What are the operating hours of the Dunkin' location on 3011 Cathy St, Orlando?
This Dunkin' location is open Monday to Saturday from 5:00 AM to 8:00 PM, and Sunday from 6:00 AM to 8:00 PM.
Does this Dunkin' offer delivery and curbside pickup services?
Yes, delivery and curbside pickup services are available at this Dunkin' location.
What kind of food and beverages can I find at this Dunkin'?
You can enjoy espresso, coffee, donuts, breakfast sandwiches, tea, and seasonal specialty drinks like the Cookie Butter Cloud Latte and Peppermint Mocha.
Is there a drive-thru option available at this Dunkin'?
Yes, this Dunkin' location offers a drive-thru for convenient service.
Can I order ahead using an app for faster service at Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android.
What payment methods does this Dunkin' accept?
They accept credit cards, debit cards, and mobile NFC payments; cash is not required.
Is the Dunkin' location wheelchair accessible and family-friendly?
Yes, it has wheelchair accessible entrances and welcomes families and children.
Are there nearby places I can visit after grabbing coffee at Dunkin'?
Yes, nearby you can visit Believe It Or Not for unique exhibits, or the Sikh Gurudwara of Orlando for cultural experiences.
What other coffee shops are near this Dunkin' location?
Nearby you can find another Dunkin' and Wawa, which also serves coffee and convenience items.
How can I use nearby transit or landmarks to find Dunkin' on 3011 Cathy St?
The Dunkin' is close to landmarks like Millenia Gardens Elementary and Orlando Credit Union, making it easy to locate while visiting these nearby spots.