Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
2.9
434 reviews
5 stars
156
4 stars
49
3 stars
20
2 stars
20
1 star
189
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and lacking basic customer interaction skills.
Order Accuracy
Many customers reported frequent issues with incorrect orders, leading to dissatisfaction and frustration.
Speed of Service
Customers consistently mentioned long wait times, both in drive-thru and in-store, contributing to a negative experience.
Staff Attitude
Several reviews noted that staff appeared disinterested or unfriendly, impacting the overall customer experience.
Mixed Experiences
While some customers praised specific employees for their service, the overall sentiment leaned towards dissatisfaction with the location.
- BMBee Mendoza6 days ago5.0Corey was kind and had above-and-beyond customer service.
- TFTiny FDec 26, 20251.0This lady at drive thru today 12/26/2025 really said the small latte only gets ONE SHOT OF ESPRESSO. My drink was disgusting. Small latte comes with TWO shots and she really stood there and argued with me about it. Oh no got my money back quick. Never coming again. She looked like a troll with orange and red hair
- LMlouise millsDec 16, 20255.0Using their app makes it very easy to get your order, unless there is someone in front of you not using it! Then, you wait in line!
- GSGeorge StewartNov 23, 20255.0Small Gem of a Dunkin, Great service, swing in before mall trips is a must. Coffee was made perfect, I will be back for sure,....only 3 small tables to sit,. So thats the only negative if you want to hang out, I dont have internet where I live so I like to go and have a dedicated spot to sit.
- SGSidney GraybillNov 23, 20251.0Every time I go here it’s a terrible experience. I worked at dunkin for years. Whoever is managing this store needs serious training for the staff. Every single time they have messed up my order, didn’t have it ready, are rude, and take a long time. I placed a mobile order today. Drive thru extremely backed up so I went inside. Nothing ready. The for at the food said I’m just gonna have to wait. She made my sandwich wrong. I asked her before taking it if it was correct. I watched her make it wrong. She flat out lied and didn’t remake it.
Frequently Asked Questions About Dunkin'
What are the operating hours of the Dunkin' location on 3011 Cathy St, Orlando?
This Dunkin' location is open Monday to Saturday from 5:00 AM to 8:00 PM, and Sunday from 6:00 AM to 8:00 PM.
Does this Dunkin' offer delivery and curbside pickup services?
Yes, delivery and curbside pickup services are available at this Dunkin' location.
What kind of food and beverages can I find at this Dunkin'?
You can enjoy espresso, coffee, donuts, breakfast sandwiches, tea, and seasonal specialty drinks like the Cookie Butter Cloud Latte and Peppermint Mocha.
Is there a drive-thru option available at this Dunkin'?
Yes, this Dunkin' location offers a drive-thru for convenient service.
Can I order ahead using an app for faster service at Dunkin'?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android.
What payment methods does this Dunkin' accept?
They accept credit cards, debit cards, and mobile NFC payments; cash is not required.
Is the Dunkin' location wheelchair accessible and family-friendly?
Yes, it has wheelchair accessible entrances and welcomes families and children.
Are there nearby places I can visit after grabbing coffee at Dunkin'?
Yes, nearby you can visit Believe It Or Not for unique exhibits, or the Sikh Gurudwara of Orlando for cultural experiences.
What other coffee shops are near this Dunkin' location?
Nearby you can find another Dunkin' and Wawa, which also serves coffee and convenience items.
How can I use nearby transit or landmarks to find Dunkin' on 3011 Cathy St?
The Dunkin' is close to landmarks like Millenia Gardens Elementary and Orlando Credit Union, making it easy to locate while visiting these nearby spots.