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Dunkin'

3.6
(470 reviews)

Business Details

(689) 698-9945
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
12173 S Orange Blossom Trl, Orlando, FL
32837, United States

Hours

Reviews

3.6
470 reviews
5 stars
222
4 stars
79
3 stars
43
2 stars
29
1 star
97

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced rudeness and long wait times.

Cleanliness

Multiple reviews highlighted issues with cleanliness, particularly in the dining area and with food handling.

Order Accuracy

There were frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Product Quality

While some customers enjoyed the coffee and donuts, others found them lacking in taste and freshness.
  • JB
    Jame Bruno
    Feb 18, 2026
    1.0
    Dont ever go to this location order is always wrong mobile orders are never ready the staff are always disorganized and arguing with each other. Avoid this location like the plague.
  • SA
    Shaunte Alexander
    Feb 11, 2026
    5.0
    I went through the drive through around 530pm and got all the donuts 🍩 I was asking for. Usually, at other spots, they're sold out. That has now made this MY Dunkin!!! Lol keep up the great work guys!!
  • CA
    Camille Ashton
    Feb 9, 2026
    4.0
    Natalie the manager was amazing and has amazing customer service skills. I placed my order through the app and picked it up very early in the morning on my way to work. It was disgusting. I called the store on my break and Natalie picked up. She was super apologetic about it and even offered a refund and to remake my drink correctly. Yes it was annoying to go back but after meeting Natalie and experiencing her great customer service it was worth it! I hope she stays this location needs more people like her.!
  • MM
    Mimi Mimi
    Feb 6, 2026
    5.0
    The Gm Nathalie at the Dunkin’ Donuts is very nice and helpful . Went out her way to get me the new Megan cup that I been wanting and made my day . Her staff is very nice and made my drink on point that I even came back and tried their new strawberry protein refresher! Amazing customer service and wonderful team !
  • LT
    Laura Torres
    Jan 29, 2026
    1.0
    Staff very rude, long wait in drive thru and it looks dirty

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Orlando, FL?

Dunkin' in Orlando, FL is open Monday to Saturday from 4:00 AM to 9:00 PM, and on Sunday from 6:00 AM to 9:00 PM.

Does Dunkin' offer delivery and curbside pickup?

Yes, Dunkin' offers both delivery and curbside pickup services for customer convenience.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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