Dunkin'

3.5
743 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4115 E Colonial Dr, Orlando, FL
32803, United States

Hours

Reviews

3.5
743 reviews
5 stars
304
4 stars
139
3 stars
79
2 stars
50
1 star
171

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often being rude, dismissive, or unhelpful.

Order Accuracy

Many customers reported frequent mistakes with their orders, including wrong items and missing items.

Cleanliness

The cleanliness of the location was inconsistent, with some customers noting clean restrooms while others reported unsanitary conditions.

Speed of Service

Customers frequently complained about slow service, particularly in the drive-thru, even during less busy times.

Product Quality

Several reviews mentioned issues with food quality, including stale donuts and poorly prepared coffee.
  • JF
    Jim Finch
    Nov 9, 2025
    3.0
    Completely unorganized
  • TS
    Tori Stafford
    Nov 9, 2025
    1.0
    Everytime I come here my iced coffee is made wrong
  • EB
    Erick Buitrago
    Nov 5, 2025
    2.0
    I went to buy a large coffee, but the girl gave me a small one by mistake. When I told her I had paid for a large, she just switched the cup and added some foam on top, without even filling it to the top. Basically, I paid for a large coffee but got less than that. Then I asked for sugar, and she rudely told me that if I had said how many sugars I wanted when placing my order, they would’ve added it for me. I told her I already mentioned it to the cashier, but still, she only gave me two sugar packets. It was 7 in the morning, the coffee was bitter, and honestly, it’s unacceptable to have that kind of attitude when you work in customer service. I paid $9.34 for a coffee and two donuts, and the least you expect is a friendly attitude and the right order. I’m definitely not coming back to this Dunkin Donuts.
  • BC
    Bibi Carter
    Oct 31, 2025
    1.0
    I will never be coming back to this Dunkin donuts . They had no donuts at 1pm & the girl was rude about it . Horrible service !!!!!
  • BP
    Brittany P
    Oct 26, 2025
    3.0
    The parking lot is ridiculous. We parked and grabbed our order but couldn't leave bc the drive thru wraps around and there's only one way out. We were blocked in during the early morning rush. There's no cashier, only a kiosk to order. When we finally got our order placed, my rewards from the app weren't working. There was a disconnect. But a team member helped us. Our order took some time because we were waiting on munchkins. Bathroom wasn't great. The toilet paper wasn't in the holder and the bathroom smelled (but it's a bathroom lol)

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Orlando, FL?

Dunkin' in Orlando, FL is open daily from 5:00 AM to 7:00 PM.

What holiday drinks are currently available at Dunkin'?

You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.