Dunkin'

3.5
753 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orlando, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
4115 E Colonial Dr, Orlando, FL
32803, United States

Hours

Reviews

3.5
753 reviews
5 stars
307
4 stars
140
3 stars
80
2 stars
50
1 star
176

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly in the drive-thru.

Order Accuracy

Many customers reported frequent mistakes with their orders, including wrong items and incorrect drink preparations.

Cleanliness and Maintenance

Feedback indicated issues with cleanliness, particularly in the bathrooms, and a lack of basic supplies like napkins.

Food Quality

Several reviews mentioned stale or poorly prepared food items, contributing to a negative dining experience.

Management Issues

Customers expressed concerns about poor management and staff training, leading to a lack of accountability and service quality.
  • CH
    Cheyenne Henderson
    Dec 29, 2025
    1.0
    I went to the drive-through and had the worst experience with the manager of this Location the absolute worst experience. I simply was asking questions about a deal that was happening. I was immediately cut off. I couldn’t finish my question before I was cut off and then portrayed as if I was asking for something free when I never said that I was simply asking her a question and she couldn’t be bothered with it. She cut me off and then when I get to the window of the Location, she’s still being rude. I requested to speak to someone else and she gloated about being a manager, but there was nothing to gloat about because she wasn’t professional in any capacity and wouldn’t allow me to speak at all. I truly hope this person is not training anyone to be like her because it was terrible a horrible experience. She either needs training or to go somewhere Probably. If I ever returned to this location, I hope to never encounter such a disgusting experience in person ever again, and I hope that Duncan finds better managers of their locations.
  • KP
    Kyle Peterson
    Dec 26, 2025
    1.0
    Extremely rude and do not allow you to customize any of your orders.
  • HP
    Haley Pixton
    Dec 15, 2025
    1.0
    a couple of the employees at this location got a weird attitude and when i ordered 2 iced coffees (after not having any of the donuts we asked for), they acted like i was the inconvenience and couldn’t even fill up a medium cup with coffee??? halfway?? recommended if you like getting scammed👍🏼
  • NU
    Natalia Uribe
    Dec 7, 2025
    1.0
    I used to go to this Dunkin’ all time as this is right by our house but in the last four months it’s become a dump. Lately it’s been terrible food, stale and barely toasted when asked bagel, and horrible and rude customer service. don’t go here!!! I won’t be coming again
  • KG
    Keysha Gutierrez
    Dec 3, 2025
    1.0
    No clue who is working the drive thru on 12/3/25 at 11:20am but her attitude was HORRENDOUS. I was the ONLY customer, she had an attitude with me for absolutely no reason, I only asked for the meal deal with iced coffee and she was rushing me; and literally started YELLING at me! I am never one to complain or leave a bad review but I never had been yelled at trying to place an order before! I pulled off worried she was going to spit in my food or something. Girl needs to be fired or given some form of mental health assistance because that was insane.

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Orlando, FL?

Dunkin' in Orlando, FL is open daily from 5:00 AM to 7:00 PM.

What holiday drinks are currently available at Dunkin'?

You can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.