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Brand Certified

Chipotle Mexican Grill

3.2
(50 reviews)

About

Fast Food RestaurantMexican Restaurant
Chipotle Vineland Pointe is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
11513 Regency Village Dr, Orlando, FL
32821, United States

Hours

Reviews

3.2
50 reviews
5 stars
18
4 stars
10
3 stars
2
2 stars
6
1 star
14

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food being overly salty, stale, or of poor quality, with some even describing it as spoiled.

Service Issues

Numerous reviews highlighted rude or dismissive staff, slow service, and problems with order accuracy.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and food areas.

Portion Sizes

Customers frequently complained about small portion sizes, particularly regarding meat and other ingredients.

Management Concerns

There were multiple mentions of poor management and unprofessional behavior from staff, leading to negative customer experiences.
  • MS
    Michael Sessa
    6 days ago
    1.0
    worst experience I’ve had at a chipotle, line out The door four people behind the counter three of them arguing about a shift one guy working the counter in a pissed off attitude smallest portions. The place was a mess. Honestly, you should probably just get new staff and start over or hire better management
  • TH
    Tim H
    Feb 15, 2026
    2.0
    When we walked in, they said they were out of tortilla chips, guacamole, and three other things I can't remember. How on earth does a "Mexican Grill" run out of chips and guac??? Every table in the place had food remnants from prior guests. Every single one! One small positive was they told us as we arrived, it when we were placing our order.
  • JP
    Jonathan Paz
    Feb 15, 2026
    1.0
    Paid big money for a party catering package with scheduled pickup. Food wasn’t ready. I was told to wait 5 minutes, which turned into 20+ minutes. The place was absolutely filthy, and unfortunately still a line out the door because of the amount of people who live or vacation in the area.
  • AA
    Alex
    Feb 13, 2026
    3.0
    Great food, understaffed. The only thing that really annoys me as an avid Coke Zero lover. The 3 times that I’ve came to this Chipotle at 8 pm, there’s no Coke Zero. I do not drink any other soda, it’s frustrating but I guess it’s a first world problem. Please keep the Coke Zero running, I’ll be back
  • WB
    William Bacallao
    Feb 12, 2026
    5.0
    I have celiac disease, and when I told the person who was taking my order, they threw away their gloves, washed their hands, and put on new gloves. I appreciate the great customer service, and the food was delicious.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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