Certified by Chipotle Mexican Grill • Feb 22, 2026
Fast Food RestaurantMexican Restaurant
Chipotle Metrowest is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.9
2,070 reviews
5 stars
1,073
4 stars
402
3 stars
193
2 stars
109
1 star
293
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff are friendly and helpful, while others are reported to be rude and unprofessional.
Food Quality
Inconsistent food quality; some customers enjoyed their meals while others reported cold, poorly prepared, or unsatisfactory food.
Cleanliness
Significant concerns about cleanliness, with multiple reports of dirty dining areas and unsanitary conditions.
Availability of Ingredients
Frequent complaints about running out of ingredients, particularly during peak hours, leading to customer dissatisfaction.
Service Speed
Many customers noted slow service and long wait times, especially during busy periods.
BA
Brian Abreu
4 days ago
5.0
The delivery guy was an absolute hero. I was hosting a lunch and learn for a company where Abdellah, the delivery guy, met me. I came to find out the address was incorrect.. As I'm on the phone with the company, I'm being told it's a different suite. Abdellah and I end up walking throughout the entire building twice, while he's carrying what felt like a 50 pound box of food. He was a real trooper and I couldn't have done it without him.
CS
Corrine Suhm
Feb 17, 2026
5.0
Tasty TexMex food. We ate a chicken burrito 🌯 woth corn chips.
JP
Jai Prex
Feb 11, 2026
1.0
The workers were more concerned with their personal conversations than actually helping guests. The customer line was only getting longer and they seemed to be moving slower. their food line was so messy and dirty. It made you not want to eat there. managers act like they didn’t see the line didn’t offer help. They clearly were overwhelmed. The people here cannot do their job efficiently. I didn’t even get to order. I waited in line then just completely walked out because when I got to the front, no one greeted me still. As if the wait to get up to the front of the line wasn’t long enough.
YN
Yanna neil
Feb 3, 2026
1.0
The manager and whoever the female cashier was around 4pm today. VERY RUDE and may need to be trained on customer service, There is no reason why there is more than 6people in a line and a cashier walks away and when asked if they could help out getting the line down she stated “you are not my manager” very rudely. I’m very displeased with them and left a very sour taste in my mouth
SM
Savon Murphy
Jan 24, 2026
1.0
Worst customer service I have ever experienced, pretty much felt like they didn’t want me to order. Besides frowning at me the entire time, didn’t tell me the options or even really said more than “what do you want?” To me. And then when the food was bagged, it wasn’t properly closed and put on its side so it ended up leaking in my car. Honestly regret even going.