Chipotle Metrowest is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent food quality, with some experiencing cold or poorly prepared meals, while others praised the freshness and taste.
Customer Service
Many reviews highlighted poor customer service, including rude staff and long wait times, although a few positive experiences were noted.
Cleanliness
Multiple customers expressed concerns about the cleanliness of the restaurant, citing dirty tables and unsanitary conditions.
Portion Sizes
There were complaints about small portion sizes and inconsistency in the amount of food served, with some customers feeling shortchanged.
Management Issues
Several reviews pointed to poor management practices, including running out of food and closing early, leading to customer dissatisfaction.
DP
Dana Pendley
4 days ago
5.0
Fast, convenient, & good food! Employees are nice. Dining room is clean.
BB
Bianca
5 days ago
1.0
Too long of a wait to pay and the food line wasn't stocked. Missing brown rice, grilled veggies, and lettuce. I went around 7pm and the night crew wasn't prepared and didn't seem like they cared about much.
AP
Aurea “Esther” Powell
Jan 2, 2026
5.0
I ordered a vegan bowl for delivery and it was amazing, good portion, and food was great.
ST
Sherell Tubbs
Dec 31, 2025
5.0
This Chipotle was so awesome! I like the way y'all they have to set up more Chipotle should be the same way
KJ
keriah jones
Dec 27, 2025
3.0
Chipotle's usually great, but sometimes the rice portions feel a bit small. When I ask for more, the staff seems annoyed. Could they just check if the portion is enough before moving on? Small fix for a big improvement!