Business Details
About
Mexican Restaurant
Chipotle Southchase is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.9
1,623 reviews
5 stars
864
4 stars
320
3 stars
127
2 stars
79
1 star
233
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food quality, including stale ingredients, small portions, and unsatisfactory flavors.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unhelpful management.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Order Accuracy
Frequent complaints about incorrect orders and missing items were reported, indicating a lack of attention to detail.
Staff Attitude
Mixed feedback on staff behavior, with some praising friendly employees while others reported unprofessional and rude interactions.
- CCClemensi ChaparroDec 30, 20251.0Hoy vine con mi esposo a disfrutar un burrito pero era imposible comer el burrito nos dieron doble tortilla al cual era imposible morder por qué estaba súper duro para pasarlo al lo cual fuimos hacer el reclamo que no podía por qué ya habíamos comido y dimos 3 mordidas y todavía estaba entero el burro súper mal y la gerente también súper mala clase no sabe atender grocera y sacaron lo que tenía el burrito y lo pusieron en una tortilla como hacen eso no les cuentas hacer otro y ya siendo un restaurante que mal no volveré más
- HJHenry JacqmeinDec 29, 20252.0No chicken. Said it would be 15 minutes. My gf ordered carne asada in front of me and when I was asked, I said “same.” The language barrier (employee didn’t speak english) resulted in her giving me the steak, which looked awful. I then wanted corn, and they gave me a minuscule scoop. Instead of going to get more when I asked for more corn, he gave me about 3 more kernels. The corn is my favorite part about Chipotle. They were also out of Barbacoa. Chipotle is chipotle but this was weirdly egregious.
- SASean AngerDec 2, 20255.0Good service, food has always been ready when I come to pick up my online order.
- RRRene RoyaltyNov 29, 20251.0I ordered online and was informed that they were out of chips and guacamole when I arrived to pick it up. The first associate asked if I would like a drink instead to replace it. I told her no since I had already ordered and paid for drinks. I asked for a refund instead since I ordered 3 chips and guacamole ($15). Another associate rudely came over to advise that I needed to contact support in the app. I advised that I did not order on an app. I ordered directly through the Chipotle website. She stated "well then go on the website for support to receive a refund. We cannot give you a refund". The associate was very rude and unhelpful. Not to mention we did not receive our full order. Also, a salsa had not been properly closed and had spilled all over inside of the bag causing a huge mess. The Chicken bowl had barely any chicken. The other bowl did not have fajita veggies as requested. As a customer on vacation, looking for a good meal and experience. This was very disappointing and upsetting.
- LLLolaNov 25, 20251.0Why does it say absolutely EVERYWHERE that is is open until 11 and as soon as we order our food the “manager” claims they are open until 10 and do not let us even get forks. I do not understand why they would wait until AFTER we got our food to tell us we “couldn’t” eat there.
Frequently Asked Questions About Chipotle Mexican Grill
What kind of food does Chipotle Mexican Grill Southchase serve?
Chipotle Southchase offers customizable Mexican menu items like burritos, bowls, quesadillas, tacos, and salads using responsibly sourced ingredients and no artificial additives.
What are the operating hours for Chipotle Mexican Grill at 12648 S Orange Blossom Trl?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Does this Chipotle location offer delivery and in-store pickup?
Yes, Chipotle Mexican Grill Southchase offers both in-store pickup and delivery services.
Can I order Chipotle online or through a mobile app?
Yes, you can order online via https://order.chipotle.com/ or use the Chipotle app available on the Apple App Store.
Where is Chipotle Mexican Grill Southchase located exactly?
It is located at 12648 S Orange Blossom Trl in the Orange area of Orlando, FL, next to Panera Bread.
Are there any food options nearby Chipotle for a post-meal dessert or breakfast?
Nearby, you can visit Panera Bread for bakery items or Bokatto Creperie, which is a pancake house offering breakfast and dessert options.
What other restaurants are near Chipotle Southchase?
Nearby restaurants include Nexus Pizza, Pizza Mia, Njeri's Food Truck, and Panera Bread, offering a variety of cuisines from pizza to Latin American dishes.
Are there any fitness or wellness centers close to Chipotle Mexican Grill?
Yes, nearby you will find Esporta Fitness and British Swim School LA Fitness - Hunters Creek for fitness and swimming activities.
What types of services does this Chipotle location accept for payment?
This Chipotle accepts credit cards and offers services such as gift cards and catering.
How can I contact Chipotle Mexican Grill Southchase if I have questions or want to place an order?
You can call them at +1 407-251-9858 or email fl.2353.Southchase@chipotle.com for inquiries and orders.