Chipotle Mexican Grill

3.2
1743 reviews
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About

Mexican Restaurant
Chipotle Waterford Lakes is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
464 N Alafaya Trl, Orlando, FL
32828, United States

Hours

Reviews

3.2
1,743 reviews
5 stars
642
4 stars
278
3 stars
157
2 stars
113
1 star
553

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including stale chips, poorly cooked rice, and incorrect orders.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and lack of communication.

Portion Sizes

Numerous customers complained about small portion sizes, especially for online orders, leading to dissatisfaction with value for money.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food areas.

Inconsistency

Customers noted a lack of consistency in food quality and service, with some visits being satisfactory while others were disappointing.
  • MM
    M
    Dec 15, 2025
    1.0
    Ordered a sofritas bowl because I’m vegetarian. Just finished picking all this meat out of it. Thanks for that.
  • JW
    Jaden White
    Nov 29, 2025
    3.0
    Staff was nice and the food was ight, it was crowded though all the times i went and i wish they had more than one line.
  • TG
    Tiffaney Green
    Nov 25, 2025
    5.0
    Got in before 6:30 pm and there was no line. Service was quick and the food was delicious.
  • LG
    Lea Genosky
    Nov 23, 2025
    5.0
    I am visiting from Minnesota.. so I have not been to this chipotle in a very long time, (many years) and I was warned that it had changed. Suggestions to drive to one further away for better service and a cleaner store. Upon my visit I found the place to be in great shape! Clean, amazingly friendly employees and my burrito bowl was a total flash back to the good old days when a bowl would feed me for at least two meals. It was full and perfect! The steak had no fatty ends that I bit into, the flavor of the steak was spot on, rice was perfect. Guac was pretty heavy on the lime.. but honestly.. that was the best Chipotle I have had in a VERY long time! Up in MN (where I live) this would have been less than half for the same price.
  • JG
    Jared Gasper
    Nov 9, 2025
    1.0
    I am VEGETARIAN. They gave me steak in my sofritas. 0 stars if I could. Not okay and should not be in business 2nd time this month

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Waterford Lakes serve?

Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.

What are the operating hours for Chipotle Mexican Grill at 464 N Alafaya Trl?

Chipotle is open daily from 10:45 AM to 11:59 PM.