Business Details
About
Mexican Restaurant
Chipotle Waterford Lakes is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
1,738 reviews
5 stars
639
4 stars
278
3 stars
155
2 stars
113
1 star
553
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, including rude employees and long wait times for orders.
Food Quality
Customers frequently reported issues with food freshness, taste, and portion sizes, with many stating that the food did not meet their expectations.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food areas.
Inconsistency
Many customers expressed frustration over inconsistent food quality and availability of menu items, particularly during late hours.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
- LGLea Genosky1 day ago5.0I am visiting from Minnesota.. so I have not been to this chipotle in a very long time, (many years) and I was warned that it had changed. Suggestions to drive to one further away for better service and a cleaner store. Upon my visit I found the place to be in great shape! Clean, amazingly friendly employees and my burrito bowl was a total flash back to the good old days when a bowl would feed me for at least two meals. It was full and perfect! The steak had no fatty ends that I bit into, the flavor of the steak was spot on, rice was perfect. Guac was pretty heavy on the lime.. but honestly.. that was the best Chipotle I have had in a VERY long time! Up in MN (where I live) this would have been less than half for the same price.
- JGJared GasperNov 9, 20251.0I am VEGETARIAN. They gave me steak in my sofritas. 0 stars if I could. Not okay and should not be in business 2nd time this month
- TCTabitha “malarkeysparkle” CrowleyNov 2, 20251.0Delivery..... again.. no one greets you. Workers just standing there. Someone finally asks with the name is for the pickup.They go in the back, come back out and say it's not ready.But they don't communicate anything with the people in the back so they don't know that you're waiting on the order.I had to go into the back and tell them what I was waiting on and to find out the order was ready the entire time. Management really needs to teach these people how to Say hello and greet people and figure out what they need when they come in.And then what to do when a delivery person is trying to pick up an order?It slows down the process
- DDDrTiltOct 17, 20251.0Short Dude working a night shift on October 17th, Friday. Short dude with curly brown hair. When we asked the guy on the line for some lime juice, he asked the short dude and the short dude visibly rolled his eyes and sighed and then when he was asked again for lime juice, he just said “No”. Like he was rude and couldn’t even bother to grab some lime juice? Dawg ur the one who wanted the job 😭
- VKVanessa KollcakuOct 8, 20251.0If you guys are gonna stay open until 12 AM, you should actually provide the full service that you do during the day. I’m not sure what the point of staying open longer is if it’s going to just affect your customers experience. This is the third time I Go between the time of 11 PM to 11:30 PM And I experience the same exact scenario the first 2 times. I didn’t say anything because I wanted to give chipotle the benefit of the doubt and thought the workers may have been having a bad day but no, this is every time. Nobody wants to serve at this time, All of the food Doesn’t look fresh, The employees are so rude it’s like you have to beg them to get something that we’re literally paying for. They’re more worried about closing than they are providing a good customer experience. I want to go grab silverware and it was disgusting that the cleaning water that the Lady was using to clean the countertop and machine was all over the silverware. She put it on top of the trashcan for me to grab which is just so unsanitary. Who knows how long that silverware will be waiting for hundreds of more people to come grab. Absolutely unacceptable
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Waterford Lakes serve?
Chipotle offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
What are the operating hours for Chipotle Mexican Grill at 464 N Alafaya Trl?
Chipotle is open daily from 10:45 AM to 11:59 PM.
Does Chipotle Mexican Grill offer in-store pickup and delivery services?
Yes, Chipotle provides both in-store pickup and delivery options for customer convenience.
How can I place an online order for Chipotle in Waterford Lakes?
You can order online through Chipotle’s website or their app using the links provided: https://order.chipotle.com/ or via the Chipotle app.
What is the physical location and contact number for Chipotle in Waterford Lakes?
Chipotle is located at 464 N Alafaya Trl, Orlando, FL 32828, next to The Vitamin Shoppe. The main phone number is +1 407-208-0778.
Are there any nearby places I can visit around Chipotle Mexican Grill at Waterford Lakes?
Nearby you can find jewelry stores like Delores Jewelers and Pandora Jewelry, dining options such as Jimmy John's and Moe's Southwest Grill, and family-friendly spots like Pamper Palace Luxury Kids Spa.
Can customers visit The Vitamin Shoppe when they go to Chipotle at Waterford Lakes?
Yes, The Vitamin Shoppe is located right next to Chipotle, making it convenient to shop for vitamins and supplements before or after your meal.
What nearby restaurants are available for dining options other than Chipotle in Waterford Lakes?
Other dining options nearby include Jimmy John's sandwich shop, Moe's Southwest Grill for Mexican cuisine, Keke’s Breakfast Cafe for brunch, and Charleys Philly Steaks for cheesesteaks.
Where can visitors find personal care services near Chipotle in Waterford Lakes?
Nearby personal care places include His Barber Shop Waterford Lakes Town Center, Sharp Barbershop, CHAPS Barbershop, and Pamper Palace Luxury Kids Spa Orlando.
Does Chipotle Mexican Grill in Waterford Lakes support any online or social media platforms for updates and offers?
Yes, Chipotle can be found on LinkedIn, Pinterest, YouTube, Facebook, Instagram, and Twitter for updates and exclusive offers.