Chipotle Mexican Grill

3.7
1484 reviews
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About

Mexican Restaurant
Chipotle Lake Nona is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
12278 Narcoossee Rd, Orlando, FL
32832, United States

Hours

Reviews

3.7
1,484 reviews
5 stars
713
4 stars
265
3 stars
129
2 stars
72
1 star
305

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Numerous customers reported consistently small portion sizes, particularly for protein, leading to dissatisfaction.

Customer Service

Many reviews highlighted poor customer service, including staff being inattentive, rude, and untrained, resulting in frustrating experiences.

Cleanliness

Several customers noted that the restaurant was dirty, with unclean tables and floors, raising concerns about overall hygiene.

Food Quality

While some customers enjoyed the food, many expressed concerns about declining quality, including issues with freshness and food safety.

Long Wait Times

Customers frequently mentioned long wait times for both in-store orders and online pickups, contributing to a negative dining experience.
  • AL
    Andre Labelle
    3 days ago
    5.0
    Where can you find a better deal eating a quality organic chicken bowl and tasty for not even $13!!!!
  • RB
    Real Bergevin
    3 days ago
    1.0
    place an order through Uber Eats. The order came Very mixed up and was prepared terribly. of the three meals we purchased none could be eaten.
  • CK
    Charles Kay
    Nov 7, 2025
    5.0
    This was our first visit to Chipotle but not the last! the service was exceptional and friendly!! clean but feels like eating in a clean warehouse! however, we had a good time talking with those working behind the counter!! and beyond that we got generous portions of really good Barbacoa beef bowl with lots of salsa chips with more salsa! can't beat it!! 1 delicious meal for 2 around $15 so 2 thumbs up!👍👍 thank you guys!
  • XX
    xthefloridaman
    Nov 5, 2025
    3.0
    Food is usually fresh and well cooked. My only problem is the portions, specifically double meat. I can see you skimping out on me. When I say double meat I want double meat. I'm not paying $16+ dollars for a bowl of rice, stuffed with veggies only to have a little chicken/steak. Other locations tend to be better with portions but results vary. Not returning.
  • MM
    M del Mar
    Oct 26, 2025
    3.0
    The food is good and it’s always busy, which is a good sign. However, they really need to train their staff better on gluten-free options and cross-contamination. Even though they do have gluten-free choices, it seems like the staff aren’t aware of cross-contamination risks. For example, they’ve used the same spoon that touched wheat tortillas to serve ingredients into gluten-free bowls that were specifically ordered for allergies or celiac needs. The atmosphere is like any other Chipotle, and the food itself is tasty. But they definitely need better training for their team on this issue.

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill in Lake Nona?

Chipotle Mexican Grill in Lake Nona is open daily from 10:45 AM to 11:00 PM.

What type of food does Chipotle Mexican Grill serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial colors, flavors, or preservatives.