Looking for the best cheesesteaks in town? We've been serving mouthwatering sandwiches since 1986. Our menu boasts a wide selection of cheesesteaks, prepared with steak or chicken grilled to perfection, topped with melted cheese, and toppings prepared just for your meal. Pair a cheesesteak with our delectable Gourmet Fries and a Real Fruit Lemonade. We only use the best ingredients so every bite and sip is packed with flavor. When you're craving a classic cheesesteak, our grill masters will craft an unforgettable meal. Come dine in with us or order online at charleys.com for pickup or delivery. Don't settle for anything less than the best--Charleys Cheesesteaks has the #1 cheesesteak in the world!
Customers frequently reported slow service, incorrect orders, and rude staff, leading to frustration and dissatisfaction.
Food Quality
While some customers praised the food as delicious and fresh, others complained about poor quality, undercooked items, and inconsistent preparation.
Pricing Concerns
Many reviews highlighted dissatisfaction with pricing, feeling that the cost was too high for the portion sizes and quality of food.
Staff Friendliness
There were mixed reviews regarding staff friendliness; some customers had positive interactions with specific employees, while others experienced poor service.
Cleanliness
Several customers expressed concerns about cleanliness, particularly in the food preparation areas and overall establishment.
RM
Reyna Martinez
Oct 15, 2025
1.0
I went here with my mother in law and we both got cheese fries and bacon. However, she purchased a regular and I purchased a large to share with my husband. A large and a regular are about $2 dollars difference, when we received our orders they were both the same size. When I asked the cashier why I paid the same price for the same size , she told me it was because she entered my order as to go. I was never even asked if my order was for dine in or to go and neither was my mother in law even though we ordered right after one another. Feel like I got scammed by them :/
AS
Ashley Sivers
Sep 6, 2025
1.0
Great food staff are super miserable
AM
Anne Morton
Aug 28, 2025
3.0
Need to pay attention to the customer
PM
Paul McCarthy
Aug 21, 2025
2.0
Went to Charleys Cheesesteaks after a long morning of shopping, stomach growling like a wild animal. Big mistake. Three people ahead of us in the queue, no problem, right? Wrong. Twenty minutes later, we were still standing there wondering if time had stopped. The person on the till was sneezing like it was an Olympic sport, and only two people seemed to be actually making food, one cheesesteak at a time, very slowly, as though each sandwich was being handcrafted by ancient monks.
By the time my food finally appeared (a casual 35 minutes later), the rest of my group had not only gone to Burger King and Five Guys but had eaten, digested, and were ready for dessert. If you’re already hangry, this place is basically a test of endurance, like a patience-themed escape room with a cheesesteak at the end.
Verdict: unless you enjoy watching your life tick away in slow motion, steer clear.
KD
Khristine Duyag
Jul 9, 2025
5.0
I went to Florida mall and I was craving Philly cheesesteak so I went to Charley’s and it was really good my cravings was satisfied. Even the customer service was really good.
Frequently Asked Questions About Charleys Cheesesteaks
What are the pickup hours at Charleys Cheesesteaks Florida Mall location?
Pickup is available Monday to Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Charleys Cheesesteaks offer delivery service?
No, Charleys Cheesesteaks at Florida Mall does not offer delivery service; all delivery hours are listed as closed.
Can I use a drive-through to pick up my order at Charleys Cheesesteaks Florida Mall?
No, there is no drive-through available at the Florida Mall location as drive-through hours are closed every day.
What types of payment does Charleys Cheesesteaks accept?
They accept American Express, Discover, MasterCard, and Visa, and support payment via debit cards and mobile NFC payments as well.
Is Charleys Cheesesteaks suitable for families with children?
Yes, the Florida Mall location welcomes families and children, offers high chairs, and has a children's menu available.
Does Charleys Cheesesteaks Florida Mall have wheelchair accessibility?
Yes, the location has wheelchair accessible entrance, seating, parking, and restrooms to accommodate guests with disabilities.
What nearby restaurants can I visit before or after dining at Charleys Cheesesteaks?
Nearby options include Popeyes® Louisiana Kitchen for chicken, Tobu for Asian cuisine, and El Mesón Sándwiches - Florida Mall for more sandwich choices.
Are there any nearby places for dessert or beverages near Charleys Cheesesteaks?
Yes, you can visit Carlo's Bakery for sweets or Bubbleology and Magic Pearls for bubble tea located near Charleys Cheesesteaks at the Florida Mall.
Where can I park if I visit Charleys Cheesesteaks at Florida Mall?
The Florida Mall offers both free street parking and a free parking lot near Charleys Cheesesteaks for your convenience.
How can nearby locations such as The Florida Mall Food Court and Invicta Store enhance my visit to Charleys Cheesesteaks?
After enjoying a meal at Charleys Cheesesteaks, you can explore The Florida Mall Food Court for more dining options or visit the Invicta Store for jewelry and watches, enhancing your overall shopping and dining experience.