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McDonald's

3.6
(2119 reviews)

Business Details

428 Park Ave, Orange Park, FL
32073, United States
(904) 264-1920
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
428 Park Ave, Orange Park, FL
32073, United States

Hours

Reviews

3.6
2,119 reviews
5 stars
793
4 stars
446
3 stars
392
2 stars
172
1 star
316

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting positive interactions, especially during breakfast hours.

Order Accuracy

Numerous reviews indicated issues with order accuracy, including missing items and incorrect orders, leading to customer frustration.

Wait Times

Customers frequently reported long wait times for food, both in the drive-thru and for mobile orders, with some expressing dissatisfaction with the speed of service.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others received cold or overcooked items.

Cleanliness

The restaurant was noted for its cleanliness, with several reviews mentioning well-maintained dining areas and restrooms.
  • RA
    Richard Aldrich
    Feb 24, 2026
    5.0
    It was good but long wait time
  • JT
    Jeanluc Travis
    Feb 14, 2026
    5.0
    Let me tell you how fantastic this McDonald’s is, every person is smiling. Not every person wants to be there today, especially on a holiday. But every person has a smile on their face, it is a well oiled cog, and I am so impressed with the Customer Service and management at this place. When they say, what did you expect, you went to McDonald’s, I don’t believe it because experience’s like these exist because the brand is simply the food and the ingredients. The experience is made by the individuals who walk into that door and interact with customers. Please use this store as an example for how every other store should operate. They are heavy set on high customer satisfaction and great quality of service, not to mention very fast. Shout out to the girl with the cross tattoo, praise Jesus!
  • CS
    Chris Sidock
    Feb 2, 2026
    3.0
    Waited for at least 5 minutes for what they called fresh fries, when I received the order the fries were warm but certainly not hot to indicate fresh and they forgot my barbecue sauce even though I paid extra for it.
  • SS
    Stephanie Schwake
    Jan 29, 2026
    2.0
    Why do I bother ever giving this place a second chance? I’ll order on the app and even if I’m 20 minutes away from the restaurant I will still always sit in a reserved mobile order spot for at least 15 minutes. This time I decided it might be faster if I go through the drive thru and even in the time it took me to get there they still pulled me up to a park in a waiting spot where after they finally brought me my order I was blocked in and couldn’t back out. Why? It doesn’t make any sense to me. I order on the app so I can skip the line so why are all of the people ordering in the drive thru after me getting their two bag meals when I literally ordered a single double cheeseburger and drink? I don’t even order an entire meal and I still have to wait every single time. My burger isn’t even correct and all I request is no onions. From now on I will be going to the location on Blanding by Kingsley. It’s not worth trying to get in an out of this parking lot even if my order was ever going to be ready when I arrived. I’m only giving a two people everyone that works here is incredibly friendly and the levels of hospitality are great. The sense of urgency is non existent.
  • MD
    M Decay
    Jan 8, 2026
    1.0
    Awful, do not go. The worst McDonald's in years. The chicken was so over cooked it bounced out of the box. The fries was a week old. Retrain immediately or close the doors. Just awful. 1st and last visit. Waste of money and time.

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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