Customer Service
Many reviews highlighted rude and unprofessional staff, with several customers reporting negative interactions and a lack of basic courtesy.
Service Speed
Numerous customers expressed frustration with slow service times, particularly in the drive-thru, often waiting excessively for their orders.
Order Accuracy
There were multiple complaints about incorrect orders and issues with food quality, including stale items and wrong items being served.
Staff Friendliness
Despite the negative feedback, some customers praised specific staff members for their friendliness and excellent service, indicating inconsistency in staff performance.
Cleanliness and Maintenance
Several reviews mentioned cleanliness issues, including dirty tables and concerns about food safety, such as mold in the dining area.