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Dunkin'

3.8
(515 reviews)

Business Details

1711 Wells Rd, Orange Park, FL
32073, United States
(904) 579-4486
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Orange Park, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1711 Wells Rd, Orange Park, FL
32073, United States

Hours

Reviews

3.8
515 reviews
5 stars
268
4 stars
89
3 stars
46
2 stars
27
1 star
85

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, slow service, and incorrect orders.

Staff Attitude

Many reviews highlighted unprofessional and unfriendly behavior from employees, contributing to a negative customer experience.

Order Accuracy

Numerous customers experienced issues with incorrect orders, including wrong items and preparation errors.

Cleanliness and Maintenance

Several reviews mentioned cleanliness issues, including dirty tables and concerns about food safety.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their excellent service and friendliness.
  • HH
    Heather H
    Feb 11, 2026
    4.0
    I come to this dunkin literally every single day. I will say, a few months ago, I went months not saying anything but receiving horrible service. I finally was fed up. I called corporate. I have to say , I will give credit where it is due... this dunkin did a 360 the past few months... I have now found trust back in this location. They do get busy and you might have to be patient once or twice but that's anywhere.... the staff really turned things around in that store and they have a few employees if i knew their names I would give them a special standing applause because of their exceptional customer service.... I have to say, good job guys!
  • JE
    John Eisenberg
    Feb 4, 2026
    1.0
    Order is always wrong. 3rd time today in as many tries that they give the wrong food in the drive thru constantly. I even asked the girl today “jokingly”, “sandwich is right today?” I got a wrap and hash browns. They don’t care or apologize when you bring it back either. They usually act like you did something wrong for ordering that. The worst is when they give me, a diabetic, 3-4 sugars in my coffee that I ALWAYS order black. You know what happens if you give a diabetic pure sugar? This place used to be solid in the AM but Starbucks is just down the street in Blanding. I’ll be going there from now on or the Dunkin on Park.
  • LD
    Lexi Dudney
    Feb 2, 2026
    1.0
    This Dunkin in particular is painfully slow. I’ve been here on multiple occasions at different times of the day thinking maybe it was just a bad time or a bad day. I’ve done drive through, in store ordering, and pick up. No. The workers here don’t care. I’m not sure if they are underpaid or overworked, but they certainly couldn’t rush if their life depended on it. It honestly stresses me out watching just how slow they move. Not only that though, they aren’t friendly, they aren’t warm, no smiles. Just pure annoyance at customers who walk inside. I’m not sure how they have a whole team of people who hate their job, but somehow they recruited a whole staff of sloths. Save yourself the headache, go to the Dunkin around the corner on Park.
  • LE
    Lizeth Egoavil
    Jan 31, 2026
    1.0
    I am not happy at all my food was cold even my latte coffee everything cold, worst service I ever had.
  • KK
    Kay
    Jan 27, 2026
    1.0
    Waited 20 mins for coffee and donut. No sense of urgency.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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