Chipotle Mexican Grill

Reviews

• SA

  Steve A

  5 days ago
  3.0
  Huge fan of chipotle! This time not so much. They opened at 1045 door was open. Hit the restroom washed up and came out with one person in line. It was about 1055 and only a few trays of food were on line. Finally got served about 15 min after they were supposed to be open. Food looked old and was warm at best. Parts actually cold. Maybe an off day, but usually so much better. Dissatisfied today.
• AP

  Alexa Preciado

  Nov 15, 2025
  1.0
  I go to chipotle a lot and usually always great food and good service I like to order ahead and be able to go to the chipotle lane “drive through” the first time I went to the orange park location I just got off a 12 hour shift and wanted to pick up food and go home I sat at the window for 15 mins watching two employees gossip and cleaning no one acknowledged me I finally gave up went inside and asked for my food which was ready told them I was waiting at the window and they acted like it was my fault then tonight I came back a second time thinking maybe that was just a bad night and then went to the window again took 5 mins to acknowledge me she apologized which is fine I know they get busy she gives me my food then proceeds to hand me my cups and tells me are is too backed up I need to come inside and get my dr Now myself rudely Luke me getting drinks offended her IF I WANTED TO COME inside and get my drinks why would I have went through the chipotle lane !? Doesn’t make any sense
• KD

  Kimberly Julia Duffield

  Nov 15, 2025
  3.0
  We told the guy BEFORE we paid that he overcharged us but he insisted he didn't. He ended up giving us a refund on TWO items that we didn't order or get. It was frustrating. The employee cross containmenated the meat tongs right information of us. He didn't listen when we asked for a scoop of guacamole IN the dish, just to the side. Instead he made us pay for a small side of guac. When I asked for more cheese he put a few more pieces of shredded cheese on top. I would have been happy to pay for extra cheese if he said there was an upcharge, but he just seemed to be stingy with it instead. I've been to this Chipotle a few times, this experience is not typical but it only takes one failure to get a health code fine. It lost points with me. My manual wheelchair can only use a few seating places and others are not space friendly so if someone sits at the table beside where I have then I have to make laps around the seats: making this restaurant NOT wheelchair friendly in my opinion. If people are in line to order or pay, you can't even make laps. There's not enough space for a wheelchair user to park by the fountain drink station AND leave enough room for customers to access it. The only reason I go here is because I get tired of drive thru's, I'd like to get an affordable healthier meal (they serve micro greens and fajita veggies) and it's not out of my way. The value for the money is quite decent. I just try to go when it's slow so I can do laps. The next customer was served by a team of employees who seemed much more competent. The guy who made all these mistakes went to serve the drive thru and work in the background. The carne asada was good for fast food. Worth the extra $3? Ya. At least it wasn't chewy.
• MR

  Mark Robinson

  Nov 10, 2025
  1.0
  Ok so to start they made me order something online because I didn’t know it was online exclusive I told them it’s ok I don’t need the discount then was told oh no you can’t order it here. So I ordered online. Then was told because I ordered it for pick up I had to drive around. And it would take 10 minutes. So I left and came back. My food was cold. The queso side I got was only half full. My son’s taco was stale. Also cold. My bowl had like 5 pieces of chicken total. My wife’s food felt like it came out the fridge. The tortilla was also stale on hers. $30 wasted we didn’t even eat it we trashed it. Do yourself a favor. Make the drive to Oakleaf that Chipotle is far superior.
• MP

  Molly Piner

  Oct 28, 2025
  1.0
  Absolutely terrible place. I will travel farther away to go to a different location if I even choose to eat Chipotle again. I ordered online, 1 customer sitting and 5 people working. Not one word was spoken entering the building, was looked at several times standing at the counter and was blatantly ignored. I literally stared everyone down for a good minute until one girl irritatedly walked by and rudely asked, "what's the name" as she kept walking. I gave my name as she passed me, she grabbed my bags, placed them in front of me, then walked away. What the hell happened to customer service?! Absolutely pathetic!

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