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Brand Certified

Chipotle Mexican Grill

3.4
(349 reviews)

About

Mexican Restaurant
Chipotle Fleming Island is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1607 County Road 220, Orange Park, FL
32003, United States

Hours

Reviews

3.4
349 reviews
5 stars
152
4 stars
49
3 stars
21
2 stars
34
1 star
93

What are people saying?

AI-generated from recent customer reviews

Portion Sizes

Many customers complained about small portion sizes and stingy servings, leading to dissatisfaction with their meals.

Food Quality

Numerous reviews highlighted issues with food quality, including cold items, stale chips, and even reports of foreign objects in food.

Customer Service

Customer service experiences varied, with some praising friendly staff while others reported rude behavior and poor management.

Cleanliness

Several customers noted that the dining area was often dirty and unkempt, impacting their overall experience.

Online Ordering Issues

Frequent problems with online orders, including missing items and confusion over order pickups, were reported by multiple customers.
  • AL
    A L
    Feb 17, 2026
    1.0
    They ran out of sauce then the steak was so tough I couldn’t even eat it
  • AS
    Amber Shay
    Feb 15, 2026
    1.0
    Probably shouldn’t work in a customer service job if you’re going to have an attitude with people and slam peoples food down on the counter for them, especially the little blonde girl with the braid. Surprised she has a job with the attitude she has. WONT be back to this Chipotle, I’d rather drive an hour to another one..
  • LV
    laney v
    Feb 8, 2026
    1.0
    If I could put 0 stars, I would… The portion size was terrible. It’s unfortunate how Chipotle declined. The amount you used to get was amazing and I was satisfied. Now, I will never go there again. You can tell the staff doesn’t care either. 0/10!!!! Don’t recommend anymore!
  • TH
    Trevor Horne
    Jan 10, 2026
    1.0
    Cross contamination is terrible here. If you have any kind of food sensitivity, eat elsewhere. The staff does not care to work clean. I also had go back inside to get part of my order placed on the app. I will not be coming back.
  • AA
    Adrian Angel
    Jan 6, 2026
    3.0
    This is the second time I get served by what seems to be a new hired person that barely put meat on the plate and she doesn't know what the "carnitas" are. Came a week ago and she didn't know and today she doesn't know either, it seems she is serving all the time. Very stingy on the serving. I will probably try one more time in the coming weeks and if this continues like that I'm going to have to find alternatives. This is how you are saving 50 cents on reasonable portions and loosing customers to then having to invest millions in marketing to bring them back. Why don't you just be generous with the food and property train your people to keep the customers you already have? and save millions in marketing? I used to come here with coworkers but now not only me but at least two more people won't be coming because of my telling and some others when they read the comments. I don't really know what ia the strategy here? Enlighten me please. BTW: I do not mind paying one more dollar or two to feel I get served decent food.

Brand Certified Facts from Chipotle Mexican Grill

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Certified March 01, 2026Yext Knowledge Graph
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