Arby's

4.1
1688 reviews
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Business Details

1691 Wells Rd, Orange Park, FL
32073, United States
(904) 278-8081
http://www.arbys.com/locations/us/fl/orange-park/1691-wells-rd/store-870
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1691 Wells Rd, Orange Park, FL
32073, United States

Hours

Reviews

4.1
1,688 reviews
5 stars
913
4 stars
408
3 stars
189
2 stars
58
1 star
120

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

While some customers enjoyed the food, others complained about cold, greasy, or poorly prepared items.

Cleanliness

Several reviews mentioned cleanliness issues, including dirty dining areas and unsanitary conditions.

Positive Experiences

Despite the negative feedback, there were also positive comments about friendly staff and good food quality at times.
  • TG
    Tim Glidden
    Dec 29, 2025
    1.0
    They totally ignored us and never took our order!
  • TN
    Tim Nooney
    Dec 19, 2025
    3.0
    Food was cold, service was rude. I normally like this place, not today.
  • SW
    Stacy Williams
    Dec 12, 2025
    4.0
    A new coupon at the counter that gives away a sandwich if the customer downloads the Arby's app was not working as the sign suggested. It caused a long delay, but it eventually was handled. It was not perfect, but the food was good.
  • TB
    Top Banana
    Nov 30, 2025
    1.0
    The General Manager is extremely rude
  • MS
    Melinda Schaedel
    Nov 24, 2025
    1.0
    The past 2 times I’ve came here I’ve had very poor service. I buy a lot of food for my family of 4. Today I was missing the fries for every single meal except for the kids meal. They were very rude about giving me the food and when I got to the line she had A very bad attitude and was just laughing and rolling her eyes at me with the other crewmembers. I did literally nothing but ask for the fries THEY forgot. Very unprofessional the lady’s name was angel. When I asked for a manager, she said she was the manager. She was a chubby white girl with blue in her hair. On top of the horrible service, my 6 year old had blood in her chicken strip! I saved it and need to speak with someone asap
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