Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude or unprofessional staff, while a few praised friendly employees.
Order Accuracy
Numerous customers reported frequent issues with incorrect orders, including missing items and wrong drinks, leading to frustration.
Food Quality
Many reviews mentioned poor food quality, including stale donuts, undercooked items, and inconsistent coffee quality.
Cleanliness
Several customers noted cleanliness issues, including dirty dining areas and unsanitary conditions.
Staffing Issues
Reviews frequently mentioned understaffing and slow service, particularly during busy times.