Numerous customers reported rude and unprofessional behavior from staff, particularly from management, leading to a negative dining experience.
Cleanliness
Multiple reviews highlighted concerns about the cleanliness of the restaurant, including dirty floors and unkempt areas behind the counter.
Food Quality
While some customers enjoyed the food, there were consistent complaints about incorrect orders, stale items, and poor preparation.
Staff Attitude
Several reviews noted that while some staff were friendly and helpful, others displayed a lack of enthusiasm and care in their service.
Long Wait Times
Customers frequently mentioned long wait times for both drive-thru and in-store orders, contributing to frustration.
DM
Donia MacIntyre
6 days ago
1.0
My order is almost aways wrong or lacking. A woman 2 days ago that works there gave me attitude and got into my face because i was frusturated, so i said the size of the "sundaes" were wrong and i meant blizzard, she gave me attitude, corrected me like i was a child and told me to look at her when im a literal mother, very disrespectful, my kids were in the car or i wouldve defendes myself. All in all, only go here if your okay with being disrespected at the okeechobee location. I was respectful and showed only a little attitude which i take responsibility for. But she had no right to be 2 inches from my face.
CE
Cheryl Eddings
Oct 28, 2025
4.0
Mostly good every once in awhile you get a dry Burger.
G4
Gunshots 47
Oct 8, 2025
1.0
Came through drive thru, and once arriving at the window I realized I had to transfer funds to my bank. As I did this there was an African American woman inside the building that began to talk about how long it was taking and how there’s a line! Mind you when I pulled up we were the only car there, not only that but she could have told me to pull back
around or come inside to pay if she was that concerned with her times in drive thru. She just kept on running her mouth so as a grown woman I addressed it. She wanted to say I’m not talking to you I’m talking to her ( meaning the employee at the drive thru window) I responded “ yeah, well I’m talking to you.” She shut the window which didn’t offend me since I didn’t want to hear her rude comments. There was another girl with a red shirt and glasses I believe she said her name was Ashely…she was very sweet! The employee at the window when we drove up was also sweet and patient. Unfortunately with the way that individual acted which I believe she was a manager ( I don’t see how) but I won’t be going back there. I asked for hut fudge sundae with nuts and they gave me one with chocolate sauce….HA JOKES ON YOU CAUSE I STILL ATE IT AND LIKED IT!!
JR
Jasmin Rodriguez
Sep 21, 2025
1.0
I came with my family to get some ice, and as we pulled into the drive-thru, there was an employee standing in the middle of the entrance, on her phone, with her back turned. Obviously, we couldn’t get through, so my husband honked to get her attention. As we drove by, she started saying something, so my husband stopped to address her, and she told him he “didn’t have to do all that.” Well, how else were we supposed to get through when she was blocking the way on her phone?
Then, when we got to the speaker to order, the employee said, “Sorry, we can’t take your order.” I asked why, since the restaurant was clearly not closed—it was only 8 PM, and closing time is 11 PM. After a moment of silence, she proceeded to ask for our order anyway.
When we got to the window, I asked the young lady why they initially refused to take our order. She told me, “My manager said not to take it.” It turns out the person in the parking lot on her phone—the one blocking the drive-thru—was actually the manager, Nicole. For a manager to instruct her staff not to serve customers out of spite is completely unprofessional and unacceptable. That is not leadership, and someone behaving this way should not be in a management position.
The young lady who took our order was very polite and definitely helped make the situation better. She was simply following her manager’s instructions.
TP
TERI POLLARD
Sep 13, 2025
5.0
The fish sandwich & onion rings are really good & the employees are really nice
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Okeechobee, FL?
Dairy Queen Grill & Chill is open daily from 10:30 AM to 10:30 PM.
Is Dairy Queen Grill & Chill in Okeechobee open on holidays?
The restaurant is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
What types of food and treats does Dairy Queen Grill & Chill offer?
The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes.
Does this Dairy Queen location have seating and amenities for families with children?
Yes, the location is family-friendly and offers seating, high chairs, booster seats, restrooms, and is wheelchair accessible. It also welcomes children.
Is there a drive-thru and WiFi available at Dairy Queen Grill & Chill?
Yes, the location features a drive-thru and provides free WiFi for customers.
How can customers place orders for pickup at this Dairy Queen?
Customers can order online for pickup at https://www.dairyqueen.com/en-us/order/pickup/n/10198/
Where is Dairy Queen Grill & Chill located in Okeechobee?
The restaurant is located at 1212 S Parrott Ave, Okeechobee, FL 34974-5272, USA.
What are some nearby restaurants to Dairy Queen Grill & Chill in Okeechobee?
Nearby restaurants include Lakeside Grill, Clock Family Restaurant, Mi Pueblo Mexican Restaurant, and La Cabaña Taqueria.
Are there nearby community services or entertainment options close to Dairy Queen Grill & Chill?
Yes, the Kiwanis Club of Okeechobee and Okeechobee Community Theatre are nearby, offering community and entertainment experiences before or after your visit.
Can visitors combine a trip to Dairy Queen with nearby shopping or service locations?
Absolutely, places such as Century 21 Hazellief & Prevatt Realty for real estate, and Princess Nails or Pro Nails for beauty salons are nearby for additional errands or leisure visits.