McDonald's

3.4
1789 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
16250 Sr 54, Odessa, FL
33556, United States

Hours

Reviews

3.4
1,789 reviews
5 stars
635
4 stars
344
3 stars
285
2 stars
145
1 star
380

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff and management, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food preparation.

Cleanliness

The dining area and restrooms were often described as dirty and unsanitary, with several customers expressing concern over hygiene.

Service Speed

Customers frequently complained about long wait times for orders, both in the drive-thru and inside the restaurant.

Food Quality

Several reviews mentioned issues with food quality, including cold items, stale fries, and poorly prepared sandwiches.
  • DR
    Damaris R.
    5 days ago
    5.0
    I came by after dr appointment to grab some lunch before heading back home to an hour drive and this location was excellent workers here were so nice and friendly
  • DJ
    Dan Joseph
    Nov 10, 2025
    1.0
    I have no idea who this family is that owns it that thinks they're so special, but you're doing an awful job. Your people are jerks, condescending and incompetent. I ordered chicken nuggets as part of our order, asked for sweet and sour sauce. It wasn't in the bag, she said it was in the box, it wasn't, I had to show her, she got really mad, about tossed 2 packs at me and slammed the window closed. Then when I got home and opened the double cheeseburgers, they were smashed all over the wrapper. I've had other issues with this location and no one has ever responded to complaints. I can't imagine I'll ever go back here. I don't need to be treated that way or pay for smashed food.
  • AC
    Angel Daniel Colon
    Nov 7, 2025
    5.0
    I go there 2 or 3 times a month to have lunch with my 14 year old son. I order in the kiosk, we sit and wait and I've never got the wrong order or missing something. And the person bringing the food is always nice and polite. In my experience, this is the best McDonald's I've visit in Tampa. I even told my son that i love going to that one. Not sure if its because i don't order in person, lol, im surprised to see so many bad reviews.
  • BM
    Brunão Huf MSoUSA
    Nov 2, 2025
    1.0
    This is definitely one of the worst McDonald's in Tampa. Every time I order delivery or drive-thru, something is missing. There's definitely a lack of staff management in the process, because if it happened once or twice it would be understandable, but in this store it's ALWAYS the same carelessness with orders.
  • LF
    Lissette Fox
    Oct 28, 2025
    1.0
    If I give no stars I would. I wanted to ask for more sauce I was completely ignored for 5 minutes while Michael the manager was staring at a computer finally another gentleman yelled at him three times and he finally came over with a nasty attitude then said if you want the extra sauces you have to pay for them all rude as if I can’t afford the 62 cents I said that’s fine. I will never return there’s a new McDonald’s next to the Walgreens on 54 I’ll give my hard earned money to that one if I want McDonald’s

Frequently Asked Questions About McDonald's

What are McDonald's Odessa delivery hours?

Delivery is available 24 hours a day, 7 days a week from 4:00 AM to 3:59 AM the next day.

Can I order McDonald's food for delivery or pickup?

Yes, McDonald's offers delivery, same-day delivery, and no-contact delivery services.