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Dunkin'

3.3
(598 reviews)

Business Details

17691 Gunn Highway, Odessa, FL
33556, United States
(813) 920-4460
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Odessa, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
17691 Gunn Highway, Odessa, FL
33556, United States

Hours

Reviews

3.3
598 reviews
5 stars
247
4 stars
95
3 stars
40
2 stars
41
1 star
175

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or unhelpful staff, with many experiences highlighting a lack of professionalism and poor customer service.

Order Accuracy

Numerous reviews mentioned incorrect orders and a lack of attention to detail, leading to dissatisfaction with food and drink preparations.

Food Quality

Many customers expressed disappointment with the food quality, describing it as subpar, with specific complaints about items being poorly prepared or not available.

Staff Friendliness

While some customers praised individual staff members for their friendliness and helpfulness, overall sentiments indicated inconsistency in staff attitudes.

Cleanliness Issues

Several reviews pointed out cleanliness problems within the establishment, including unsanitary conditions in the restroom and overall lack of cleanliness.
  • JB
    James Booth
    Feb 16, 2026
    1.0
    Terrible customer service. The cashier, the cooks, everyone seems to be in a terrible mood. Its no wonder they have 3 star rating.
  • LL
    Lauren
    Jan 24, 2026
    1.0
    Ham&cheese croissant freezing in the middle and tasted like the paper wrapper it came in, disgusting Lady at the window clearly didn’t want to work today, nasty attitude and bothered by everything
  • MP
    Marco Puelles
    Jan 19, 2026
    1.0
    They never have anything. Boxes for coffee, donuts, bagels, horrible place to start your morning with
  • MN
    Mackenzie Nester
    Jan 16, 2026
    2.0
    Stop here for breakfast often since its the only dunkin on the way to work. It's normally ok but not great. Today they pulled us and another car around the building to wait for food. Ok, thats fine, normally they do that. They came out to bring out 2 drinks and 2 sandwiches and they appeared to give our large latte to the car jn front of us and then never brought a new one out. My husband had to go inside and tell them and stood there waiting. Turns out they didn't even know they gave the wrong drink to someone and had just moved on. Mind you the car in front also had to go in because they realized they were given the wrong drink.... Whats the point in a drive through if you're going to have to go in anyway?
  • AT
    Amber T
    Jan 2, 2026
    1.0
    Waited over 10 minutes at the drive-thru speaker before anyone took my order, with only one car ahead of me. Ordered a Cookie Butter Cloud Latte (a specialty, higher-priced drink). At the window, I was prompted to tip before even receiving my order. I left a tip despite the slow service. The first drink handed to me wasn’t mine. The second drink had my label on it but was still made incorrectly.(wrong cold foam, no cookie crumble topping included, drink wasn’t even mixed up at all) After over 15 minutes in the drive-thru, I had to leave. They were also out of every food item I tried to order. It’s frustrating to be pushed to tip, wait that long, and still receive the wrong drink. If prices and tipping expectations are going up, accuracy and service should match. Very disappointing.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Odessa, FL?

Dunkin' in Odessa, FL is open daily from 5:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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