Dunkin'

3.4
359 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Odessa, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13260 State Road 54, Odessa, FL
33556, United States

Hours

Reviews

3.4
359 reviews
5 stars
155
4 stars
49
3 stars
26
2 stars
26
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several mentioning poor attitudes from management and employees.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, including mobile orders being wrong or incomplete.

Food Quality

Customers frequently complained about the quality of food, mentioning stale or poorly prepared items.

Service Speed

A significant number of reviews noted slow service times, particularly in the drive-thru, leading to frustration among customers.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendliness and good service.
  • SR
    Sammi La Rosa
    Nov 4, 2025
    5.0
    Brianna the manager was so professional and helpful. I needed 6 dozen donuts for an event the next day and she was able to help and get us situated. I highly recommend this store for your coffee needs!
  • SR
    Sal Reale
    Oct 31, 2025
    1.0
    Placed an order at 6:00 a.m. for 6:45 pick up. Arrive there at 6:40 a.m. did not receive my order until 7:00 a.m. . Meanwhile 6 to 8 people came through the door walked up to the counter were serviced and gone before I got my order. I tried to talk to them and tell them that I was going to slam them in a review. They said they didn't care can't you see how busy we are. I tried to explain that I ordered my order at the time that I did and was there to pick it up and all that occurred while I was standing there waiting for my mobile order. This is the second time I've gone to this store and this is the second time I've had to wait for an order at this store. This was the worst experience today because they're all yelling at me telling me to leave when I'm trying to explain to them what I experienced wasn't right. They did not want to hear it. But I made sure they did and I was loud about it. Worst store ever. I live 5 minutes from a Dunkin that I usually stop at in the mornings but I chose this one because it was 2 minutes from my work and I wanted the coffee to be hot for everybody but no they made me wait they gave me horrible service and then they gave me an attitude. I will never ever step foot in that store again .
  • QQ
    quickfly14
    Oct 3, 2025
    1.0
    Could not get help from employees. Employees on there phones and not working
  • MP
    Mariela Perez
    Sep 14, 2025
    2.0
    Everytime I go to this location they are out of donuts!
  • MP
    Monica Petrucci
    Sep 11, 2025
    1.0
    Learn how to make an iced coffee and owned franchises and you would be fired for your attitude

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Odessa, FL?

Dunkin' in Odessa, FL is open every day from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.