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Dunkin'

3.3
(364 reviews)

Business Details

13260 State Road 54, Odessa, FL
33556, United States
(813) 920-6671
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Odessa, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13260 State Road 54, Odessa, FL
33556, United States

Hours

Reviews

3.3
364 reviews
5 stars
157
4 stars
49
3 stars
26
2 stars
27
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor service, including rude staff and long wait times, leading to dissatisfaction.

Order Accuracy

Frequent complaints about incorrect orders and issues with mobile orders were noted, indicating a lack of attention to detail.

Food Quality

Customers expressed disappointment with food quality, mentioning stale or poorly prepared items, which affected their overall experience.

Management Issues

Several reviews highlighted problems with management, including unprofessional behavior and inadequate staff training.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their friendly service and noted improvements in certain aspects of the store.
  • KG
    KIMBERLY GARCIA
    Jan 18, 2026
    1.0
    Placed an order and received my order extremely overwhelmingly sweet. I ordered a lg hot coffee light and sweet which is normally 4 pumps of creamer and sugar only to receive mine with 8 pumps of creamer and sugar who does that. That is disgustingly sweet. And I ordered a coolata that was so blue it taste like straight syrup. Not enough bagels were made so I was refunded for my 2 sandwiches i order. I tossed my whole order.
  • AS
    Aminah Spellman
    Dec 5, 2025
    2.0
    I really do love this Dunkin’ but I was very unsatisfied after drinking coffee grinds first thing in the morning. I never really gave problems but this was truly nasty and distasteful
  • AS
    ANDREA STANLEY
    Nov 30, 2025
    1.0
    Too many times when ordering my fav. Snacking bacon ,and hot coffee, extra cream and unsweetened toasted almond. The bacon is severely undercooked and sometimes bringing me iced coffee. Yesterday was the last straw! And when I went back for a refund and after me pointing out there was apology she ( girl with the glasses) still offered no apology. Stating she can go back and cook the bacon. I asked for a refund. Things happen, but her customer service sucks!!
  • SR
    Sammi La Rosa
    Nov 4, 2025
    5.0
    Brianna the manager was so professional and helpful. I needed 6 dozen donuts for an event the next day and she was able to help and get us situated. I highly recommend this store for your coffee needs!
  • SR
    Sal Reale
    Oct 31, 2025
    1.0
    Placed an order at 6:00 a.m. for 6:45 pick up. Arrive there at 6:40 a.m. did not receive my order until 7:00 a.m. . Meanwhile 6 to 8 people came through the door walked up to the counter were serviced and gone before I got my order. I tried to talk to them and tell them that I was going to slam them in a review. They said they didn't care can't you see how busy we are. I tried to explain that I ordered my order at the time that I did and was there to pick it up and all that occurred while I was standing there waiting for my mobile order. This is the second time I've gone to this store and this is the second time I've had to wait for an order at this store. This was the worst experience today because they're all yelling at me telling me to leave when I'm trying to explain to them what I experienced wasn't right. They did not want to hear it. But I made sure they did and I was loud about it. Worst store ever. I live 5 minutes from a Dunkin that I usually stop at in the mornings but I chose this one because it was 2 minutes from my work and I wanted the coffee to be hot for everybody but no they made me wait they gave me horrible service and then they gave me an attitude. I will never ever step foot in that store again .

Frequently Asked Questions About Dunkin'

What are the operating hours for Dunkin' in Odessa, FL?

Dunkin' in Odessa, FL is open every day from 5:00 AM to 8:00 PM.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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