At Wendy’s in Ocoee, FL we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Ocoee, FL hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Customer Service
Service quality varied significantly, with numerous complaints about rude staff and poor communication.
Cleanliness
Several reviews mentioned unsanitary conditions in the dining area and restrooms.
Speed of Service
Customers frequently noted long wait times in both the drive-thru and lobby, especially during busy hours.
Food Quality
While some customers enjoyed the food, there were complaints about cold or improperly prepared items.
HH
highlandten00
6 days ago
1.0
Worst customer service in winter garden they rather take drive thru then worrying bout customers in the lobby they was rude when I ask for a refund I had to yell to get there attention the second time I wanted 20 mins for a simple biggie bag and thats unacceptable
KO
Kariela Olivo
Feb 7, 2026
1.0
i had a mobile order and i came to the window to let them know i was there and she literally told me to circle back around like an idiot and let them know i’m there on the microphone . instead of past time how they just make me pull forward and wait for my food . and it was the white girl in the kitchen rude as hell . always picking and choosing and the countless times they’ve put mayo on my burger when i’ve asked no mayo because of an ALLERGY
SS
Seems!
Feb 6, 2026
5.0
Cold night but delightful service girl ,warm ,sweet and helpful with orders and information on speed of service as was being cooked fresh! The coke machine is like a combination of a roulette wheel and lucky dip with drinks combinations, lethal as you can be there ages picking and tasting!
LM
Lauren Mansell
Jan 23, 2026
1.0
I’ve never worked in a fast food restaurant before.. but I can’t imagine it’s hard to put what people ordered into bags and then make sure it’s all there. Well apparently it is at this establishment. Two kids meals, two adult meals and it was wrong when we got home. Like come on. It’s your job to make sure people get their complete and correct orders. Ridiculous.
FF
Forseti
Jan 13, 2026
1.0
Drive thru was a disaster, I get it that during rushes can be hectic but you mess up that many times and still not get it right is absurd! They're shoutinf at everyone and maybe not have your employees wear air pods while working might help with communication. Yes I know the difference with company provided headphones and personal ones. Also double check your screens before discarding them and going into the next orders!