Pizza Hut

Reviews

• AW

  Alexandria Wood

  Sep 12, 2025
  1.0
  Would not go back. Pretty sure everything is frozen and thawed to demand. Price is a little high for the quality pizza you get
• AR

  Angie Rosa

  Sep 11, 2025
  1.0
  ⭐️ 1 Star (only because I can’t give zero) On 09/10/25, I visited the Pizza Hut located at 323 West Rd., Ocoee and placed an order for two pepperoni pizzas and cheese sticks. Unfortunately, the experience was unacceptable from start to finish. When I arrived to pick up my order, I was given breadsticks instead of cheese sticks. I requested that the entire order be remade since the pizzas would be cold by the time the correct item was prepared. After resistance from the staff and the on-duty manager, they finally agreed to redo the order. However, instead of remaking the full order as promised, they only remade one pizza and gave me the other pizza from the original (already cold) . To make matters worse, the new order still came out wrong — I received one pepperoni pizza and one plain cheese pizza instead of two pepperoni pizzas. When I requested a refund, the manager “Kenzi” I think is her name initially refused, telling me I would need to return the next day to speak with another manager or the general manager. This was completely unreasonable, as I had already paid, waited twice, and never received the correct food. Only after I insisted and asked her to escalate the issue did she make several calls and eventually process the refund. While I did receive my money back, the way this situation was handled reflected poor customer service, a lack of accountability, and ineffective management. Customers should be aware of the ongoing issues at this location. Based on my experience, I cannot recommend this Pizza Hut and will not be returning.
• JB

  Jesus Barrios

  Sep 6, 2025
  1.0
  Me dieron una pizza cruda
• BR

  Beatriz Rocha

  Sep 6, 2025
  2.0
  My pizza was undercooked and my cookie dessert was dang near burnt.
• DE

  Dylan Evans

  Aug 20, 2025
  1.0
  Absolutely horrible service. Waited 30 minutes for 6 personal pizzas. Cashier decided to count her drawer in the middle of dinner rush, ignoring others. Then after helping multiple people out she came to the front, got a soda and went on break. Finally I stepped back up and the GM came to the register. My food had been sitting in the hot box the entire time I was waiting. Luke warm, stale pizza. Avoid this location.

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