Dunkin'

3.3
626 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Ocoee, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
2266 Ocoee Apopka Rd, Ocoee, FL
34761, United States

Hours

Reviews

3.3
626 reviews
5 stars
253
4 stars
89
3 stars
61
2 stars
49
1 star
174

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times, both in-store and at the drive-thru, often exceeding 20 minutes.

Staff Attitude

Many reviews highlighted rude or dismissive behavior from staff, contributing to a negative customer experience.

Order Accuracy

Frequent complaints about incorrect orders and poor food quality, including stale donuts and improperly made drinks.

Cleanliness

Several customers noted that the store was often dirty and poorly maintained.

Management Issues

Reviews indicated a lack of effective management, with complaints about understaffing and poor organization.
  • TJ
    Tanika Jones
    6 days ago
    4.0
    The only reason I rated the service 3 stars is because I had to wait almost 5 minutes at the register for service and the place was empty. Decided to stop in between my run because I wanted a hot cup of the classic brew and donut. However, the cashier that came over to help was the absolute sweetest! He made the experience so much better. Dunkin is always top notch, however.
  • HH
    Hagen Haylock
    Jan 4, 2026
    1.0
    THE WORST EXPERIENCE. I went through the drive thru. Woman on the speaker rude and dry. Then I get to the window get my coffee is spills all over me. A guy comes to the window and looks at me crazy. I asked for napkins his response oh yea. I asked for a new lid and then recognized the rim of the cup was bent. When he gets back to the window I tell him. The cup is bent, show it to him and hand him the cup. He says oh yea then proceeds to put a new lid on the defective cup. I say to him I don’t think that’s gonna work and he says ok yea but here you go. What ? Frustrated I drive home to change and begin to taste my bagel. ITS COLD AND STALE!! This is the closest Dunkin to me. But I’ll take the higher prices at Starbucks across the street for the better service and quality.
  • AL
    Alexandria Lindeman
    Nov 16, 2025
    1.0
    Used to get great service here. Today I tried to order a lemonade refresher and asked them to do half the amount of lemonade and and the other half portion plain water and they wouldn’t do it because they said it wouldn’t taste right despite me saying it was because the lemonade is too sour. Not sure why they couldn’t figure out how to do half lemonade pour instead of a full lemonade pour. Then my daughter got a vanilla frosted with sprinkle and when I looked at the donut it just looked like sprinkles were on top and no vanilla frost
  • SJ
    Sabine JM
    Nov 12, 2025
    1.0
    Missing items from uber I mean I was very hungry.
  • LJ
    Louis James
    Nov 5, 2025
    1.0
    Three items were ordered a drink and two sandwiches and they took 42 minutes to get me the order for those three items and there were people who came in way after me ordered and got their order before me prioritizing the people who order first should be the main goal in this case it wasn’t I used to love coming in here, but not anymore.

Frequently Asked Questions About Dunkin'

What are the regular opening hours of Dunkin' in Ocoee, FL?

Dunkin' in Ocoee is open from 5:00 AM to 8:00 PM Monday through Saturday, and from 6:00 AM to 8:00 PM on Sundays.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' offers both delivery and curbside pickup services to customers.