Dunkin'

3.8
506 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Ocoee, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8844 W Colonial Dr, Ocoee, FL
34761, United States

Hours

Reviews

3.8
506 reviews
5 stars
268
4 stars
72
3 stars
40
2 stars
26
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unprofessional behavior from staff, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and missing components.

Speed of Service

Customers frequently mentioned long wait times and slow service, even during off-peak hours.

Food Quality

Several reviews noted issues with food quality, including cold items, stale donuts, and incorrect preparation.

Staff Attitude

While some customers praised individual staff members, the overall sentiment indicates a lack of motivation and poor attitude among many employees.
  • CF
    Cesar Filho
    Dec 31, 2025
    5.0
    Good store. Staff good.
  • DT
    Danielle Torres
    Dec 27, 2025
    1.0
    Staff is incredibly rude. Food is usually half assed too which adds insult to injury. Do better guys, it costs nothing to be kind to each other.
  • NW
    Nicholas Wenzara
    Dec 16, 2025
    1.0
    Staff is extremely rude. Cuts me off to say "she understood and got the order" but forgets stuff and is rude about it. Lol talk about if you are miserable working a job you don't like then that's on you sweetheart.
  • NS
    nicole schaftlein
    Nov 22, 2025
    1.0
    Weekend morning staff are awful. Rude and have no idea what’s going on inside or in the drive through. Consistently order lattes and given iced coffees instead, with the excuse of “it’s watered down” and wait 10 minutes for a remake. Never any issues with m-f staff. Get new staff or train them properly.
  • KR
    K. Lynn R-S
    Nov 17, 2025
    1.0
    Someone needs to do better. Not only did we wait over 15 minutes for a mobile order, when we got the order, let's just say, my hot coffee, served in a hot coffee container, was ice cold and had no flavor. Reading is not so hard. I would understand some errors, if the place were packed. But the place was empty, inside and out. Lots of laughing and joking seems to be the priority of their day. Sorry for the one girl who was actually trying to do her job in the front. Very dissapointed.

Frequently Asked Questions About Dunkin'

What are the hours of operation for Dunkin' in Ocoee, FL?

Dunkin' in Ocoee, FL is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery or curbside pickup?

This Dunkin' location offers delivery service but does not offer curbside pickup.