Dunkin'

3.8
503 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Ocoee, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
8844 W Colonial Dr, Ocoee, FL
34761, United States

Hours

Reviews

3.8
503 reviews
5 stars
267
4 stars
72
3 stars
40
2 stars
26
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude and unprofessional staff, long wait times, and incorrect orders.

Food Quality

Customers frequently complained about food quality issues, including stale or cold items, incorrect orders, and unsanitary conditions.

Staffing Issues

Many reviews noted that the location is often understaffed, leading to slow service and increased customer frustration.

Mixed Experiences

While some customers praised friendly staff and good food, many others reported consistently negative experiences, indicating a lack of reliability.

Cleanliness

Several reviews mentioned that the store appeared messy and unclean, contributing to a negative overall impression.
  • NS
    nicole schaftlein
    2 days ago
    1.0
    Weekend morning staff are awful. Rude and have no idea what’s going on inside or in the drive through. Consistently order lattes and given iced coffees instead, with the excuse of “it’s watered down” and wait 10 minutes for a remake. Never any issues with m-f staff. Get new staff or train them properly.
  • KR
    K. Lynn R-S
    Nov 17, 2025
    1.0
    Someone needs to do better. Not only did we wait over 15 minutes for a mobile order, when we got the order, let's just say, my hot coffee, served in a hot coffee container, was ice cold and had no flavor. Reading is not so hard. I would understand some errors, if the place were packed. But the place was empty, inside and out. Lots of laughing and joking seems to be the priority of their day. Sorry for the one girl who was actually trying to do her job in the front. Very dissapointed.
  • AL
    Ashley Louidor
    Nov 5, 2025
    1.0
    Do not come here if you are in a rush. Service is terrible and slow. I normally go to Starbucks, so I will not be back.
  • NF
    Nina F
    Nov 2, 2025
    5.0
    Nathanial or Daniel, not sure what his name was but he was super awesome and polite in the drive thru! ☺️
  • RD
    Ryan Doerr
    Oct 25, 2025
    2.0
    Didn’t give the driver half of my Uber Eats order so two people in my group didn’t get to eat breakfast, then the food they did get right was trash. My bagel was burned to absolute hell.

Frequently Asked Questions About Dunkin'

What are the hours of operation for Dunkin' in Ocoee, FL?

Dunkin' in Ocoee, FL is open daily from 5:00 AM to 7:00 PM.

Does this Dunkin' location offer delivery or curbside pickup?

This Dunkin' location offers delivery service but does not offer curbside pickup.