Wendy's

3.6
745 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2020 Sw 135th St., Ocala, FL
34473, United States

Hours

Reviews

3.6
745 reviews
5 stars
311
4 stars
152
3 stars
84
2 stars
59
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and unprofessional behavior from management.

Food Quality

Many customers complained about cold, old, or improperly prepared food, with several noting that items were missing or incorrect.

Order Accuracy

Numerous reviews highlighted issues with order accuracy, including missing items and incorrect orders.

Cleanliness

The restaurant is generally described as clean, but some customers noted that it needed better maintenance.

Wait Times

Customers frequently reported long wait times for food, both in the drive-thru and inside the restaurant.
  • DG
    David g
    Nov 8, 2025
    1.0
    Customer service sucks. Young kids don't know how to communicate when taking your orders. They stand there like space cadets. They act like they don't know where they're at. It's weird.
  • JF
    Jessica Fielding
    Nov 2, 2025
    5.0
    Best fast food we've had in a while.
  • RD
    Rachel Denison
    Nov 2, 2025
    1.0
    They make everyone pull up to get off their timer. Even if nobody is behind you. I waited forever for my food. Very slow service here. Also they were out of tea?! Only gave us 3 drinks and we ordered 4. Then they made us leave the line to "pack our bag". And everyone behind us got their food. This was extremely unprofessional. Will not visit this location again. We waited over 15 minutes for our mobile order that was placed before all of these people
  • JP
    Joy Phillips
    Oct 10, 2025
    4.0
    Great customer service
  • JB
    Jay Bird
    Oct 1, 2025
    1.0
    2nd time they messed up my order 2 days in a row. They charged me for a sweet tea when my dasher said they ran out. Do not charge me for something you can not provide. Yesterday, I understand it was late however, that is no excuse to give out a melted frosty and old fries. Now they arent answering the phone about my refund. I do not have the money to be wasting on a tea I never recieved.

Frequently Asked Questions About Wendy's

Is Ocala Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.