Subway

Reviews

• MF

  Michael F

  5 days ago
  1.0
  FIND ANOTHER PLACE TO GO TO, AVOID THIS SUBWAY LIKE THE PLAGUE!! A few weeks ago, I ordered a 12 inch sub from this store through the app. The lady behind the counter screwed up my order, giving me someone else's food. When I went there to correct it, I received NOTHING but rudeness & incompetence. She refused to remake the sandwich, gave me an attitude, & refused to give me a refund. Telling me to talk to the manager in the morning. When I returned the following morning, the manager was not there, and the same female associate was there. Still with the same attitude, no apologies, no resolution. I still haven't gotten a refund, even after submitting a ticket through the app AND sending an email to the local franchise manager. NEVER HEARD FROM THEM ONCE! Why? BECAUSE THEY DO NOT CARE!! I will be reaching out to Subway Corporate so they can know how their franchise is being run. I AM DONE WITH ALL SUBWAYS IN OCALA!! I'll take my business to Firehouse or Publix from now on. PATHETIC!!!
• CT

  Cedric Trueluck

  Oct 15, 2025
  1.0
  Location: Subway, Silver Springs, Florida Date of Incident: October 15, 2025 Approximate Time: 12:10 PM ​Employee Identification: The employee was identified as either Jessica or Ashley (name uncertain) and stated she had approximately three weeks of employment at the location. ​Summary of Incident: ​Upon arrival, I sought to verify the applicability of a promotional coupon prior to placing my order. The employee stated that coupon verification was not possible until after the order had been entered into the system. This contradicted the process I experienced during a transaction at this same location just one week prior, where pre-order verification was successfully completed. ​Following this, I attempted to order the "5 Italian meat" sub. The employee advised that this item was not eligible for the coupon. When I requested clarification on which menu items were eligible, the employee responded with "I don't know." When pressed on the necessity of knowing the eligible items if they could definitively state what was ineligible, the employee was unable to provide further assistance. ​The lack of clarity regarding coupon terms and the stated inability to verify promotions effectively hindered the sales process. ​Outcome: ​Due to the apparent lack of customer service training and necessary menu/promotional knowledge displayed by the staff member, I elected to take my business to a competitor. ​Requested Follow-Up: ​I intend to return to this Subway location next week to attempt another purchase. I recommend that the named employee receive supplementary customer service training and a review of current promotional policies and menu eligibility to ensure consistent and accurate information is provided to patrons.
• JW

  Janet Wyman

  Oct 12, 2025
  5.0
  This store is very clean and the service is always fast and friendly. Subs are very good.
• MG

  Matt G

  Jul 20, 2024
  5.0
  Melody is the best

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